Customer Care Center Supervisor

Description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the full-time position of Customer Care Center Supervisor!

Customer Care Center Supervisor

• MUST HAVE: 8-12 months call center experience

• Monday- Friday (some rotational Saturdays required)

• Positive and Fun Work Environment

• Outstanding Benefits and company perks!

This job is for you if you have:

• Excellent Customer Service skills

• Excellent phone etiquette

• Computer proficiency with the ability to learn new programs

Description:

The Customer Care Supervisor, under the supervision of the Customer Care Center Manager, provides excellent customer service, handles escalated customer calls, develops and trains employees, and assists with day-to-day functions of the Customer Care Center. Implements and supports systems, work instructions, policies and procedures.

Responsibilities:

• Increase the level of products used by customers through ensuring each customer receives outstanding customer service and by providing a customer-friendly environment, which includes greeting and acknowledging each customer (internal/external), maintaining outstanding standards, solid product knowledge and all other components of customer service which include initiating and follow-up with customers and staff to sell or resolve problems, answer questions, correspondence and reports
• Assist in training, developing and communicating with all staff as well as assessing performance on a regular basis
• Aid Customer Care Manager with planning departmental meetings, goals, coaching and scheduling
• Monitor calls to ensure excellent customer service consistently
• Promote a positive and productive environment
• Act as a team leader by assisting all other team members so that Sunflower Bank is represented in a favorable light and actively contributing ideas for constant job improvements
• Maintain adherence to all company policies and procedures
• Responsible for contributing to the corporate growth plan through creating referral contests, leading by example and maintain a fun work environment

Education / Experience Preferred:

• High School Diploma or equivalent; Bachelor’s Degree preferred or equivalent bank experience.
• Must possess exceptional customer service skills, a consistent positive attitude and be a team player that is supportive of company policies.
• Must be able to relate well with others, have good decision-making skills, communicate effectively through different channels and build effective business relationships to successfully perform the job.
• Must possess proficiency with computer software applications in a Windows environment.
• Must be able to prioritize duties to meet changing deadlines.
• Must be able to work flexible hours.

Pay is dependent on knowledge, skills, abilities, experience, and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

If you qualify, apply online at www.sunflowerbank.com/careers.

You’ve never worked anyplace like Sunflower Bank!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.