2-5

Security Officer

1/27/2026

The Security Officer will maintain a professional approach while ensuring the safety and security of guests and employees. Responsibilities include patrolling the property, responding to emergencies, and addressing guest complaints.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Heritage Hotels & Resorts was established in 2005 to manage 13 hotels in the State of New Mexico and has expanded to include numerous companies built, all with the same mission to advance economic and employment opportunities. Now Heritage Companies includes Sawmill Market, Blue Water Linen, Heritage Real Estate, and 11 hotels. Heritage Companies features an award-winning portfolio of hotels located across the state of New Mexico, designed with the historical authenticity of their respective communities and draws from the unique blend of Native American, Mexican, Spanish, and American Western cultural influences. All Heritage properties are designed to reflect the soul of their communities and to provide our guests a better understanding and appreciation of the region to which they are traveling. Employees of Heritage Companies are cultural ambassadors of their communities. Each property supports unique cultural causes that enrich our state with a percentage of revenue donated to individual causes. Find Jobs at: https://www.hhandr.com/Heritage_Careers/

About the Role

Description

WORK, PLAY & ENJOY LIFE WITH HERITAGE

Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!

Full-time Hourly Position starting at 16.50 DOE benefits.

Located in Albuquerque, NM. Working out of The Clyde Hotel in downtown Albuquerque.

Essential Duties and Functions/Responsibilities/Tasks:

Work under direction of the Regional Director of Security.
Maintain high level of positive and professional approach with coworkers, and guests.
Communicate regularly with leadership (Regional Director and General Manager) regarding security job assignments and required timeframe for proper workflow on property.
Follow all safety, sanitation, and health regulations policies.
Reduce the opportunity for the commission of crimes through the use of thorough, preventive patrol and high visibility of security throughout the premises on a timely schedule.
Watch for unusual, illegal or dangerous activities occurring on the premises.
Resourcefully solve any issues that arise and seize control of any problematic situation.
Address all complaints from guests / debriefs with team members in person whenever possible.
Promote and preserve the peace on premises to assure a comfortable and non- threatening environment for guests and employees.
Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
Respond to emergencies as prescribed in Emergencies Service Procedures.
Patrol all areas of the property and assist guests with room access, valet, bell services and housekeeping if required during the shift.
Input all written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
Help assure compliance with liquor laws.
Assist in developing and presenting security related programs.
Willingness to be cross trained to assist at any of our sister properties.
Other duties as assigned consistent with the functions of this position as needed at any of the properties.

Benefits:

Part-time employees receive: Dental & Vision!
Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
401k Matching!
Free employee parking!
Free meal while on shift!
Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Growth & Development Opportunities amongst the entire company!

Requirements

Strong knowledge of security software and MS Office preferred.
Excellent verbal and written communication and ability to multitask.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Ability to work on your feet for eight hours or more.
Must be able to lift/push/reach for/carry 30+ pounds frequently.
Minimum of 2 year or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
High school diploma or equivalent experience/training.
CPR Certification & Driver’s License Required, Alcohol Servers License preferred.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Key Skills

Security SoftwareMS OfficeCommunicationMultitaskingProblem SolvingPatrollingEmergency ResponseReport WritingCustomer ServiceTeamworkComplianceFlexibilityPhysical FitnessCPR CertificationDriver's License