Housekeeping Supervisor

About The Role - Te mahi

We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for cleanliness.

To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

This is a full time role of 30 hours per week minimum, based at Sudima Kaikōura. Weekend availability is essential.

Responsibilities:

• Train housekeepers on cleaning and maintenance tasks.
• Oversee staff on a daily basis.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, productivity, tidiness and hygiene standards.
• Motivate team members and resolve any issues that occur on the job.
• Respond to customer complaints and special requests.
• Ensure compliance with safety and sanitation policies in all areas.
• Assisting the room attendants when required.
• Prepare all the rooms that need to be serviced for the room attendants.
• Guide room attendants to set up equipment and trolleys according to procedures in the Housekeeping Manual.
• Identify and access rooms for servicing according to procedure.
• Clean equipment and rooms according to guest standards.
• Check, replenish or replace room supplies and compendium materials in accordance with Housekeeping Manual.
• Log in all maintenance issues to the system, reported by the room attendant or found by me.
• Store equipment and chemicals in accordance with procedures in the Housekeeping Manual.
• Prepare an End Of Day report at the end of the day to send to other departments.

About you | Ko koe tēnei

• Work experience as a Housekeeping Supervisor or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Operational role and requires room attendant duties
• Proven ability in leading a team.
• Assist with training and developing the team to achieve company standards.
• A high level of organisation, time management and problem-solving skills.

e kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility.  Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. 

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care 

Ka mahi tahi tātou - We work together 

Ka whai tātou i te tika - We do the right thing 

He kura te tangata - We are all valued