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Security System Specialist - Retail

1/27/2026

The Security Systems Specialist will troubleshoot, service, and maintain physical security systems while responding to escalated requests and complex issues. They will also track repair and maintenance issues with security vendors and assist in the administration of security systems.

Salary

30 - 35 USD

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

About the Role

<div class="content-intro"><h2 style="text-align: center;">COMPANY OVERVIEW</h2> Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.   Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.   At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.   If you’re interested in joining our mission, click the below links to join our team today!   <h2 style="text-align: center;">MISSION STATEMENT</h2> At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.</div>JOB SUMMARY The Security Systems Specialist, Retail, will be responsible for handling OpenWrench tickets, Fresh Service tickets, CCTV and Access reviews, reviewing the alarm call lists, administer and respond to all requests and issues related to physical security systems.  CORE JOB DUTIES  <ul> <li>Troubleshoot, service and maintain new and existing physical security systems and devices and administer and respond to all escalated requests and complex issues related to physical security systems and physical security in all appropriate physical and remote locations. </li> <li>Track repair and maintenance issues with security vendors. </li> <li>Assist the subject matter expert related to access control systems, badge readers, CCTV systems, door hardware, intrusion access systems.  </li> <li>Ensures that proper policies and procedures are followed with Physical Security Systems. </li> <li>Maintain the call list for alarms at all retail locations. </li> <li>Assist in the administration, programming, and day-to-day management of security systems at local and remote office locations, including responding to and processing requests and notifications received.  </li> <li>Assist management on all matters regarding physical security and physical security plans. </li> </ul> REQUIRED EXPERIENCE, EDUCATION AND SKILLS   <ul> <li>Associate’s degree  </li> <li>1-3 years of relevant work experience in security systems administration and security operations.  </li> <li>1+ years of low voltage electrical systems, security system installation and repair, or high-level security system administration and programming experience. </li> <li>Experience in a high growth and complex industry or company and must have the ability to adapt to face-paced, highly dynamic business environments. </li> <li>Highly motivated, self-directive, innovative and able to work independently or among teams with resourcefulness. </li> <li>Acts with a clear sense of integrity, ownership and accountability, ensuring stakeholders are clear on the role risk management will play in support of their goals. </li> <li><span data-ccp-parastyle="public-draftstyledefault-block" data-ccp-parastyle-defn="{"ObjectId":"17a37a2c-cf84-5cda-a70e-7d041f4d6bfc|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",268442635,"24",469775450,"public-draftstyledefault-block",201340122,"2",134233614,"true",469778129,"public-draftstyledefault-block",335572020,"1",335559740,"240",201341983,"0",134233118,"true",134233117,"true",469778324,"Normal"]}">Strong business acumen including data analytics, attention to detail, excellent communication and interpersonal skills as well as end-to-end project management.  </li> <li>Certification in Physical Access Control systems, CCTV systems, or Alarm systems preferred. </li> <li>SIA or ASIS certifications are preferred. </li> <li>Passion for all things retail.  You bring excitement that rallies others around our vision. </li> <li>Genuine interest in and passion for the cannabis industry is required.  </li> <li><span data-ccp-parastyle="public-draftstyledefault-block" data-ccp-parastyle-defn="{"ObjectId":"17a37a2c-cf84-5cda-a70e-7d041f4d6bfc|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",268442635,"24",469775450,"public-draftstyledefault-block",201340122,"2",134233614,"true",469778129,"public-draftstyledefault-block",335572020,"1",335559740,"240",201341983,"0",134233118,"true",134233117,"true",469778324,"Normal"]}">Available to work all hours of operation inclusive of nights, weekends, and holidays </li> <li>Up to 25% travel</li> </ul> BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.<div class="content-pay-transparency"><div class="pay-input"><div class="description">In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. </div><div class="title">Pay Range</div><div class="pay-range">$30—$35 USD</div></div></div><div class="content-conclusion">ADDITIONAL REQUIREMENTS <ul> <li class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="ca3n6-0-0">Must be 21 years of age or older to apply</li> <li class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="ca3n6-0-0">Must comply with all legal or company regulations for working in the industry </li> </ul> Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. <div class="content-conclusion">   <h5>California Consumer Privacy Act (“CCPA”) Notice to Applicants:</h5> <h5>Please read the <a href="https://www.sunnyside.shop/california-employee-privacy-notice" target="_blank">California Employee Privacy Notice</a><a href="https://www.crescolabs.com/california-employee-privacy-notice/"> </a>(“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the <a href="https://www.sunnyside.shop/privacy-policy" target="_blank">Sunnyside* Privacy Policy</a> and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting <a href="mailto:CCPAnotice@crescolabs.com" target="_blank">CCPAnotice@crescolabs.com</a> </h5> <h5 class="xmsonormal">Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.  Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages.</h5> <h5 class="xmsonormal">We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.</h5> <h5 class="xmsonormal">If you are in doubt, please contact us at <a href="mailto:Report-a-spam@crescolabs.com">Report-a-spam@crescolabs.com</a> with questions.</h5> </div></div>

Key Skills

Security Systems AdministrationTroubleshootingCCTV SystemsAccess Control SystemsIntrusion Access SystemsLow Voltage Electrical SystemsData AnalyticsProject ManagementCommunication SkillsInterpersonal SkillsAttention to DetailIntegrityAccountabilitySelf-MotivationAdaptabilityPassion for Retail