2-5

Front Desk Agent

1/27/2026

The primary duties involve registering guests, assigning rooms, managing communications like mail and messages, and handling guest inquiries regarding hotel services and local information. This role also requires computing bills, collecting payments, and managing reservations and guest valuables.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

The Crowne Plaza North Augusta in Riverside Village is next to the Savannah River across from Downtown Augusta, minutes from the Convention Center, Bell Auditorium, and the James Brown Area. Riverside Village is home to the Augusta Green Jackets baseball team. Walk to a variety of restaurants and bars or enjoy the sunset from our rooftop Bar. Featuring modern guest rooms free Wi-Fi, fitness center, outdoor pool, rental bikes, 2 bars, and our upscale Salt and Marrow Kitchen serving entrees cooked to perfection on a wood-fired grill. The hotel offers over 10,000 sq. ft of space for meetings, weddings, and events. If you are a golfer, you will want to play the River Golf Club next door or join us in April to see the world’s best golfers at the Masters tournament. After a day of meetings, or sightseeing refresh at the Crowne Plaza North Augusta.

About the Role

Description

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.

Requirements

Must have hotel experience.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required. Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the Stepstone Mission and Core values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, reading.
Minimum pulling of 20 pounds.
Other duties may be assigned

Key Skills

Guest RegistrationRoom AssignmentMail and Message HandlingCommunication SkillsHotel Services InquiryRate ManagementBill ComputationPayment CollectionReservation ManagementCharge PostingValuables DepositOffice Software ProficiencyNight Audit KnowledgeProfessional ConductActive ListeningConflict Resolution