Sales Manager - Capitol Chevrolet Cadillac

Description

Capitol Auto Group is hiring a Chevrolet/Cadillac Sales Manager to join their team!  This is a tremendous opportunity for the right person!

The Sales Manager facilitates the dealership’s vehicle sales operations by leading the sales team, setting and achieving sales goals, structuring and approving deals, and ensuring strong customer satisfaction. They are responsible for sales performance, profitability, inventory management, and coaching staff to deliver a high-quality buying experience. 

Why Capitol Auto Group: As members of the Capitol Auto Group Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united.  We are a caring, fun and trustworthy team who understand profitability and growth come from our customers.  Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group's Diversity Statement:  Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate.  We strive to foster an inclusive environment, and we want our Capitol Family to feel safe.  We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Great Benefits:

• Working in a family environment that truly values their employees
• Very generous PTO benefits
• 7 paid holidays
• 8 hours of charitable giving (Day of Giving)
• Employee Assistance Program (EAP)
• Health, dental, disability & life, and vision insurance
• Company paid life insurance 
• 401K with Profit Share
• Get Fit benefits
• Capitol University
• Generous employee discounts

Requirements

Job Responsibilities and Qualifications:

• Believes in, adheres to, and upholds Capitol Auto Group’s Vision, Values, and Operating Standards.
• 5 years sales management experience (preferably with General Motors)
• Proven background in dealership variable operations
• Hires, trains, supervises, and monitors the performance of the new- and used-vehicle salespeople.
• Addresses customer complaints to ensure high level of customer satisfaction.
• Creates systems that ensure ongoing sales training, including weekly sales meetings.
• Follow the guidelines for providing a customer driven, sales experience start to finish including finance and delivery.
• Maintain proper inventory levels and mix to reflect current market conditions.
• Execute the General Sales Manager’s plan for lot appearance and organization.
• Responsible for monitoring sales associate customer communications through CRM, BDC, floor traffic to maximize our sales opportunities and closing ratio.
• Schedule all sales staff to provide coverage supportive of customer traffic.
• Knowledge of all Manufacturer marketing campaigns.
• Work with BDC to engage our customers and provide a remarkable customer experience.
• Complete ongoing certification and personal improvement in alignment with Capitol Standards.
• Follow Capitol standards of lateral support by providing assistance and communication with all departments.

I do hereby acknowledge and understand that in order to be considered for potential employment with Capitol Auto Group, I accept and would willingly embrace and practice the Vision, Values and Standards of this company.

Vision: 

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Capitol Values:

• Committed to our guests and each other beyond expectations.
• Create a fun and profitable atmosphere
• Committed to being a respectful corporate citizen through personal service or financial contributions.

Operating Standards:

• The Vision of Capitol Auto Group (CAG) is the driving force of our Company.  It must be known, owned and energized by all.
• Company standards and goals are clearly communicated to all employees.  It’s everyone’s responsibility to support and advocate the information.
• Protecting the assets of CAG is the responsibility of every employee.
• It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met.  “It’s not my job” is not in our vocabulary.
• Never lose a customer.  Whoever receives a complaint will own it.  For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue.
• Uncompromising  levels of cleanliness at CAG are the responsibility of every employee.
• We are always on stage.  Always maintain positive eye contact and a smile.  Use proper vocabulary such as, “Good morning”, “I’ll be happy to.”  Do not use words such as “My bad”, “Folks”, “Okay”, “Sure”, “No problem” and “Ma’am”.
• Be an ambassador of CAG in and outside the workplace.  Always speak positively.
• 10-foot rule – Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.
• User proper telephone etiquette and use social media appropriately.
• Take pride and care of your personal appearance.
• A safe environment is essential to our success…Safety First!
• Keep Capitol Green.  Conserve energy, recycle and protect the environment.
• Treat customers and fellow employees with courtesy and respect.
• Strive to be innovative on a daily basis.  Look for opportunities to create loyal customers…”To see is to sell.”

If you feel that you would be a good fit for our team, please submit your resume. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.