Field Service Representative/ Trainer

Description

Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us. 

We are seeking a Field Service Representative / Trainer Intermediate to join RSC2 INC 

We are seeking a skilled Field Service Representative / Trainer to support the fielding, coordination, sustainment, and management of Electronic Warfare (EW) systems. This role is based at Aberdeen Proving Ground, MD, and plays a key part in ensuring successful delivery, integration, user training, and lifecycle support for EW capabilities. 

 Responsibilities: 

• Demonstrated experience with Electronic Warfare (EW), Signals Intelligence (SIGINT), and Cyber capabilities. 
• Background in Signals Intelligence (SIGINT) is highly desirable, as SIGINT is a primary military occupational specialty supported by this position. 
• Familiarity with SIGINT equipment and the ability to meet additional New Equipment Training (NET) requirements for SIGINT systems is preferred. 
• Support the planning, scheduling, coordination, and execution of EW system delivery, integration, and training events. 
• Provide maintenance, sustainment, and oversight of EW equipment, software, and training materials. 
• Conduct New Equipment Training (NET) and New Equipment Fielding (NEF) for soldiers and civilians. 
• Travel extensively to support EW&C mission requirements, including CONUS and OCONUS locations. 
• Prepare detailed After Action Reports documenting activities and findings during NET/NEF events. 
• Deliver on-site or remote system support during program test events. 
• Participate in Technical Manual Validation and Verification events and Logistics Maintenance Demonstrations. 
• Engage in Product Support IPTs and brief Product Support leadership on current and upcoming NET/NEF activities. 
• Provide reach-back support for users seeking assistance with training, maintenance, or sustainment needs. 
• Review and provide feedback on Technical Manuals, Training Support Packages, and Training Lesson Plans. 
• Ensure training and fielding products comply with applicable policy and regulatory requirements. 

Requirements

• Minimum of 5 years of relevant experience. 
• High school diploma or GED; additional education or certifications desired. 
• Demonstrated experience leading training and fielding operations. 
• Experience with property accountability and chain of custody procedures. 
• Proven ability to plan, coordinate, and execute training and fielding activities. 
• Experience developing training materials and technical manuals. 
• Strong instructional skills, including the ability to teach complex concepts to large groups effectively. 
• TRADOC Instructor Certification preferred. 
• Active Secret Clearance required; TS/SCI preferred. 
• Willingness to travel up to 75%. 
• Experience with Army logistics and property transfer processes. 
• Proficiency with Microsoft Excel and familiarity with other Microsoft Office tools. 
• Ability to brief effectively in an Army operational context. 
• Experience managing or coordinating activities involving military personnel, civilians, and contractors. 

Work Location:  Aberdeen Proving Ground, MD 

Employment Type: Full-Time, Salary-Exempt

Benefits Package: We offer a top tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Salary at RSC2 is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $46,000 to $111,000 (annualized USD). The estimate displayed represents the typical total compensation range for this position.