Senior Service Sales Manager (FOOD)

We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.
Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.

We are expanding our sales-team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work and the basis for our growth.

• Responsible for Service sale activities in assigned countries, Malaysia, Indonesia.
• Promote service products (Spare part, service, and upgrade/modernization) to achieve sales goals, commercial responsibility from offer, clear order, TNS, and collection of overdue receivables.
• Work closely with the customer service and field service team to deliver part & services in a timely manner. Aligning and exchanging after-sales activities with new machine ASMs.
• Coordinate and steer Agents in the region; target-setting and –monitoring, definition and tracking of measures.  In areas without Agent’s target-setting and measure definition/-monitoring.
• Conduct the market analysis for market potential follow by the product portfolio planning and strategies for short term and long term.
• Provide monthly forecasting and pipeline management.
• Responsible for customer complaints and problem solving.   
• Build and maintain close relationship with customers and Agents.
• Customer visits for technical and sales discussions and promote service products.
• Perform customer visit as target.
• Cooperation with manufacturing sites for all required support and project delivery.
• Understand the technical requirements regarding Service of our customers and offer solutions together with the manufacturing plants.

• Bachelor’s degree in engineering or/other fields
• Minimum of 5 years’ Internaltional experience in FOOD service sales for automation system solutions, preferably in machinery industry or technical industrial products.
• Good experience with MS Office, CRM. Experience with SAP is preferred
• Good English, both in spoken, presentation and writing
• Strong customers orientation; detail-oriented and excellent problem-solving skills
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the assigned region.