Reservation Agent

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

                                   NH Collection Hotels & Resorts | 103 hotels & resorts in 24 countries

With its premium look and feel, the NH Collection brand showcases captivating hotels and resorts housed in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia, and soon in Australasia.

Our hotels are thoughtfully designed with an eclectic-elegant atmosphere to offer stays that evoke extraordinary feelings, paying great attention to stimulating details to create memorable moments.

We welcome business travellers, friends, or couples seeking premium service. We craft experiences that place extraordinary feelings at the heart of everything we do in our hotels and resorts.

At NH Collection Hotels and Resorts, our guests are inspired by each destination and its distinctive experiences, whether they’re looking for wellbeing, gastronomy, culture or just pure indulgence.

                                                                      Feel the extraordinary.

NH Collection Maldives Reethi Resort is a private island of surreal beauty, located in the famed Baa Atoll in a UNESCO Biosphere Reserve. Lush with flora and fauna, with jewel-toned waters surrounding, it is your invitation to retreat into the embrace of nature and explore all its riches.  

Snorkel the vibrant reef with angel and butterfly fish just offshore, or the wonders of Hanifaru Bay only 20 minutes away. Enjoy a plethora of restaurants and leisure facilities on the island, your days unfolding as actively or tranquilly as you please.  

                                                      Feel the Maldives, feel the extraordinary.

• Handle all reservation inquiries for international leisure guests via email, phone, and online channels with accuracy and professionalism.

• Convert inquiries into confirmed bookings while maximizing revenue through upselling villas, meal plans, transfers, and experiences.

• Provide detailed information on villa categories, inclusions, transfer arrangements and resort facilities.

• Accurately input, amend, and manage reservations within the PMS and distribution systems. Coordinate closely with Sales, Front Office, and Revenue teams to ensure inventory accuracy and rate integrity.

• Ensure clear communication with guests regarding arrival logistics, special requests, and pre-arrival arrangements.

• Maintain up-to-date knowledge of packages, promotions, and seasonal offers. Deliver a warm, professional first impression that reflects the positioning of NH Collection Maldives Reethi Resort.

• Ensure accurate management of inventory, rates, and restrictions in the PMS and distribution systems.

• Ensure that reservations entered yesterday correctly in the system with proper details and special requests.

• Respond to guest inquiries and requests in a timely and professional manner (standard within 2 hours to respond to your emails).

• Work with Front Office, Sales, and Operations to ensure seamless arrival logistics, villa allocation, and guest experience delivery.

• Ensure clear communication regarding transfers, meal plans, special requests, and pre-arrival arrangements.

• Maintain accurate guest profiles, booking data, and internal documentation.

• Schedule shifts and allocate tasks to team members for balanced workload.

• Support sales activities by preparing reservation pick-up report and forecasts.

• High school diploma or equivalent; diploma/degree in Hospitality, Tourism, or related field preferred.

• Previous experience in hotel reservations, front office, or Maldives resort operations preferred.

• Familiarity with Opera PMS and online booking channels.

• Excellent English communication skills and strong customer service mindset.

• Attention to detail, multitasking ability, and proactive, team-oriented attitude.

• Professional and friendly demeanor, representing the resort’s high standard.

Visit us on : https://www.minorhotels.com/en/brands/nh-collection