L2 Application Support

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Provide second‑line support for e‑commerce applications, ensuring smooth system operations, assisting internal users, resolving incidents, and collaborating with development teams to implement fixes and improvements.

Key Responsibilities

• Internal user support: handle queries related to system issues, incorrect data, and delayed data feeds.
• Issue analysis: identify root causes and implement long‑term solutions to prevent recurrence.
• Change management: plan, test, and deploy functional fixes.
• Process maintenance: monitor and enhance existing business processes.
• Incident & problem management: document solutions and follow ITIL best practices.
• Developer liaison: communicate business‑raised issues to the development team.
• Environment preparation: ensure systems are ready for releases and pre‑production testing.
• Support for Tier 1 systems: maintain high flexibility due to critical business impact.
• Support for overnight batches: ensure end‑of‑day revaluations and scenario analysis for market risk run successfully.

• Linux/UNIX & Windows Systems                                                       
• Dynatrace & Scheduler                                                      
• SQL/Oracle                                                    
• Python and other scripting languages
• English - B2/C1