Visa Specialist

Description

VISA SPECIALIST

DEPARTMENT: Operations

LOCATION: 288 Main Street, Catskill, NY 12414

REPORTS TO: Operations Officer

SUPERVISES: No

GRADE: 10

FLSA: Non-Exempt

PAY RANGE: $21.50 – $24.50 per hour commensurate with education and experience

Requirements

POSITION SUMMARY:

The position is the secondary contact for Visa Debit Cards and ATM services of the Bank. This includes liaison support between the Bank and various third-party vendors relating to these programs, including directly with Visa. The Visa Specialist assists in control over daily and monthly processes relating to the Debit Card Program and ATM’s, including, but not limited to, balancing, booking, reporting and error resolution, as well as customer inquiry and dispute processing. The Visa Specialist is involved in the daily General Ledger process, including subsequent analysis and balancing. The position also oversees other departmental functions and serves as a primary or backup for various other back office operational duties.

EDUCATION & EXPERIENCE:

• High School graduate or equivalent
• Minimum of two years of financial institution experience – back-office operations, or card program/ATM experience preferred
• Knowledge of computer operation and the ability to utilize the Bank’s software
• Strong attention to detail – Must be able to identify procedural and control weaknesses
• Ability to manage projects and meet deadlines, work independently
• Must show initiative, reliability and team orientated attitude
• Strong organization and problem-solving skills

MAJOR DUTIES & RESPONSIBILITIES:

• Perform daily balancing and booking of Debit Card and ATM activity
• Coordinate meetings and support with third party vendors relating to Debit Cards and ATM’s
• Review and process customer disputed Debit Card activity to resolution
• Develop and/or run reports for Debit Card and ATM activity
• Review and report IRA, Sales Tax, and IOLA payments – remit funds as necessary
• Perform various functions relating to post-processing of the Bank’s General Ledger
• Review G/L reconciliations - coordinate issues with supervisor
• Prepare and/or conduct periodic review of various other reports
• Oversight of the Official Bank Check Program
• Liaison support with various other third-party vendors/processors of the Bank
• Develop detailed knowledge of the Bank’s products, services and general information, as well as a basic understanding of operation in other departments of the Bank
• Maintain interpersonal customer service skills – written and oral
• Successfully complete training programs as necessary
• Complete other tasks and special projects as assigned by supervisor

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

EQUAL OPPORTUNITY EMPLOYER

Bank of Greene County is an Equal Opportunity Employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee’s or a dependent’s reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.