Technical Support Specialist

Description

Company Description

At ViewPoint Partners and its affiliates Fairview and FilePoint, our strength is in our people and client relationships. We primarily serve investment advisers registered with the Securities Exchange Commission. Our team thrives on self-motivation, ambition, and drive. We seek candidates who embrace challenges, welcome growing responsibilities, and excel in a fast-paced, dynamic setting that involves team collaboration, qualitative and quantitative analysis, and delivering exceptional service to our clients.

Our team-oriented environment fosters career growth, whether you're an entry-level applicant or an experienced professional. We offer valuable opportunities for development and sometimes involve minor travel. 

Responsibilities:

• Respond to requests for technical assistance in person, via phone, chat or email
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources quickly and accurately
• Advise user on appropriate action
• Follow standard help desk procedures
• Log and document all help desk interactions
• Identify and escalate situations requiring urgent attention
• Inform management of recurring problems
• Stay current with system information
• Help update training for new and revised software

Requirements

Qualifications:

• Bachelors / Associates degree preferred
• 3 years or more required of related experience in troubleshooting and providing help desk support
• Working knowledge of fundamental operations of relevant software(Microsoft, etc), hardware and other equipment
• Experience with customer service practices
• Oral and written communication skills
• Problem analysis and solving
• Team interaction
• Attention to detail
• Highly Organized

Working at ViewPoint Partners

At ViewPoint Partners, we understand that our employees are our greatest assets. That’s why we offer competitive salaries, excellent career opportunity and a rich competitive benefits package: including 100% health care coverage for full-time employees, as well as dental, vision and life insurance, a 401(k) with a match and generous paid time off. 

All employees get the full experience – including a collaborative and supportive work environment, professional development opportunities and companies who truly care about their employees, services and clients. And we take pride in our diverse workforce, because we know that our differences make us stronger. 

Viewpoint Partners is based in Raleigh, NC, which is consistently ranked on U.S. News & World Report’s annual list as one of the Best Places to Live. 

What makes us different

• 100% employee-owned 
• Rich benefits package 
• Competitive salaries  
• Ample professional development opportunities 
• Collaborative, diverse team 

EEO Statement

Viewpoint Partners. and / or each of its affiliated persons and entities (together referred to herein as the “Company”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In addition to federal law requirements, ViewPoint Partners. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.