Regional Operations Manager

Description

Overview

Grand Fitness Partners (GFP) operates 90+ Planet Fitness locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving 600K+ members. GFP is committed to delivering high-quality, accessible fitness experiences in a welcoming and non-intimidating environment.

We are looking for a hands-on, people-first leader to take on the Regional Operations Manager role. This position is designed to bring leadership closer to our customers while ensuring operational excellence and team development across 5-7 club locations. In addition to overseeing multiple locations, the Regional Operations Manager will directly manage one club and provide in-person support 2-3 times per week to improve customer satisfaction and develop teams.

Income:   $77,000 - $80,000/Annual Salary. Plus, quarterly bonus opportunity 

Key Responsibilities

Club Management (30%)

• Serve as the General Manager of one club while overseeing 4-6 additional locations.
• Ensure smooth daily operations by maintaining high service and operational standards.
• Address facilities maintenance and resolve operational challenges quickly.
• Drive membership growth and retention through customer engagement and outreach.
• Ensure clubs maintain cleanliness, safety, and compliance with company policies.

Team leadership & Development (25%)

• Lead, coach, and develop teams to strengthen leadership and operational effectiveness.
• Implement and oversee Individual Development Plans (IDPs) and Performance Improvement Plans (PIPs) for General Managers and Assistant Managers.
• Identify and cultivate future leaders within the organization.
• Reinforce and validate training programs to ensure consistency in team competency and customer service.

Financial Management (20%)

• Manage P&Ls, budgets, and financial performance for assigned clubs.
• Assist with staffing levels, ensuring each club is adequately resourced for optimal performance.

Club Support & Marketing (15%)

• Collaborate with Field Marketing Specialists and General Managers to execute local marketing strategies that drive club growth.
• Provide on-site support at clubs 2-3 times per week.
• Support new club openings, ensuring a seamless and successful launch.

Operational Oversight (10%)

• Ensure compliance with all health, safety, and company policies.
• Promote a safe and healthy environment for both members and staff.
• Monitor operational efficiency and drive continuous improvement.
• Assist with club re-equipment and upgrades as needed.

Successful external candidate will be required to successfully pass criminal background check in accordance with state, local and federal laws

Requirements

• Proven experience in multi-unit management, preferably in the fitness, hospitality, or retail industry.
• Strong leadership and coaching skills with a passion for team development.
• Financial acumen with experience managing P&Ls and budgets.
• Ability to travel within the assigned region regularly (2-3 times per week).
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Willing to obtain CPR/AED Certification (training provided by Planet Fitness).
• Ability to lift up to 50 pounds.
• Ability to stand and walk for extended periods.
• Willingness to work with cleaning chemicals and materials.

Tools, Systems & Equipment Used

• ABC, FRM, Power BI, Yoobic, Upkeep and MS
• Capable of working extended hours, weekends, and late evenings
• have reliable transportation. Position requires driver's license check.