Mandarin Speaking Customer Support Executive (Project Based)

1/29/2026

The Customer Support Executive will respond to customer inquiries and provide expert-level support for payment systems. They will also collaborate with internal teams to resolve issues and improve service delivery.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Marcura is maritime's operational infrastructure. We simplify maritime's operational complexity, turning fragmented, manual processes into structured intelligence and helping skilled professionals protect margins, reduce risk, and move faster than the market Our connected ecosystem brings together market-leading solutions, each a specialist in its field: DA-Desk for disbursement accounts, MarTrust for crew and vendor payments, ShipServ for maritime procurement, VesselMan for dry-docking and technical projects, PortLog for port intelligence, plus Marcura Claims and Marcura Compliance. Together, they work as one operational backbone. Our Service-as-Software model combines AI automation with the human expertise 1,000+ maritime specialists. Technology handles the volume; specialists handle the exceptions software can't. Operating at scale means every improvement compounds across 950+ shipping companies. We process over $17 billion in crew and vendor payments annually, and following our acquisition of Brightwell Navigator in 2025, we ensure over 150,000 crew get paid in any given month. Compliance standards surpassing banks and sanctions monitoring are built into every transaction. Add 2.5 million port calls, 50,000 pre-vetted suppliers, and 25 years of structured maritime data, and your unfamiliar territory becomes our well-travelled ground. Headquartered in Dubai with teams across the globe, we give maritime professionals freedom to focus on high-value work, control to protect their reputation, and confidence to move faster than the market

About the Role

MarTrust, an Authorized Payment Institution specializing in payment solutions for the maritime industry, is seeking a proactive and detail-oriented Mandarin Speaking Customer Support Executive to provide effective support across operational and commercial processes—playing a key role in ensuring customer satisfaction, supporting company goals, and delivering high-quality service within the Payments and Financial Services sector.

Job Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Provide expert-level support for payment systems, including SWIFT and SEPA settlements
Identify, investigate, and escalate customer service issues where necessary
Collaborate with internal teams across functions to resolve issues and improve service delivery
Work toward achieving individual and departmental KPIs and contribute to broader company goals
Manage multiple requests simultaneously while ensuring high-quality service
Maintain detailed records of customer interactions and solutions provided
Stay current on product updates, financial regulations, and company policies
Participate in shift rotations, including weekend coverage
The shift for this position will be 12:00-9:00PM PH time.

Proficiency in the Mandarin language is required (business-level to advanced).
Bachelor's degree in economics, management, and other finance-related courses
Knowledge of SWIFT and SEPA settlements
1 year of experience within customer support
Maritime/shipping experience is an advantage.
Knowledge of Intercom, Monday.com, and MS Office is an advantage.
Understanding of the payment and financial service industry
Identify and escalate customer service issues.
Strong analytical, problem-solving, and organizational skills and the ability to manage several simultaneous tasks
Ability to collaborate in a team-based environment across functional disciplines and lines of business

Competitive Salary and Bonus: We reward your expertise and contributions.
Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
Marcura Wellness Zone: We value your work-life balance and well-being.
Global Opportunities: Be part of an ambitious, expanding company with a local touch.
Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.

Key Skills

Mandarin LanguageCustomer SupportPayment SystemsSWIFTSEPAAnalytical SkillsProblem-SolvingOrganizational SkillsCollaborationFinancial RegulationsService DeliveryKPI AchievementRecord KeepingMaritime ExperienceIntercomMS Office