Question
Temps complet
5-10

Expert Service now

1/29/2026

As an Expert ServiceNow, you will work on strategic IT transformation projects, gathering and analyzing business and IT needs, and implementing solutions on the ServiceNow platform. You will also ensure the quality, performance, and security of the solutions while providing expert-level support to client teams.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

French

Visa Sponsorship

No

About The Company
𝐀 𝐰𝐨𝐫𝐥𝐝 𝐥𝐞𝐚𝐝𝐞𝐫 𝐢𝐧 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠 𝐚𝐧𝐝 𝐈𝐓 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 ALTEN is committed to meeting the expectations of its stakeholders and anticipating their requirements in the fields of innovation, R&D, and technological information systems. Founded in 1988 and present in 30+ countries, the Group has established itself as the global leader in Engineering and IT Services. ALTEN operates with major players in the Aeronautics, Space, Defence, Naval & Security, Automotive, Rail & Mobility, Energy & Environment, Life Sciences – Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail & Services, Public Services & Government sectors.    OUR VISION: BUILDING TOMORROW’S WORLD TODAY We are convinced that engineers are the architects who build tomorrow’s world today. As a global leader in Engineering and IT Services, we support businesses in their technological and sustainable transformation. We commit to making a positive impact over time and on people, pushing the boundaries of innovation, and always staying one step ahead. We are driven by one ambition: to think about the future in the present. A LEADING GLOBAL TECHNOLOGY PARTNER ALTEN is involved in all projects with a technological dimension for the Technical, Research & Development Divisions and IT Systems Divisions of major corporate, telecoms and service clients, requiring the involvement of high-level Consultant-Engineers. To achieve this, the Group has put in place a world-renowned technical organisation of excellence. 🔹 12 Industries covered 🔹 21 Delivery Centers 🔹 6,500+ Clients FULL COVERAGE OF TECHNOLOGIES The Group covers a wide range of expertise in Engineering and IT Services in order to meet our clients’ needs. We bring together and coordinate at the transnational level specialists and consultants, experts in their profession who support our clients in their issues of digital transformation, innovation, product development, supply chain, etc.
About the Role

Description de l'entreprise

🌍 À propos d’Alten

Leader européen de l’Ingénierie et du Conseil en Technologies, Alten accompagne les grandes entreprises dans leurs projets d’innovation, de R&D et de transformation digitale. Présent dans plus de 30 pays, le groupe intervient sur des projets à forte valeur ajoutée dans les secteurs IT, télécoms, industrie, banque, assurance et services.

Dans le cadre du développement de nos activités ITSM et Digital Workplace, nous recherchons un Expert ServiceNow pour renforcer nos équipes.

 

Description du poste

🎯 Vos missions

En tant qu’Expert ServiceNow, vous interviendrez sur des projets stratégiques de transformation IT :

  • Recueillir et analyser les besoins métiers et IT

  • Concevoir et implémenter des solutions sur la plateforme ServiceNow

  • Paramétrer et développer les modules (ITSM, ITOM, HRSD, CSM…)

  • Participer aux choix d’architecture et aux bonnes pratiques de développement

  • Réaliser les intégrations avec les SI existants (API, Web Services, etc.)

  • Assurer la qualité, la performance et la sécurité des solutions mises en œuvre

  • Accompagner les équipes clients (conseil, formation, support niveau expert)

  • Participer à l’avant-vente et aux réponses à appels d’offres si besoin

Qualifications

🧠 Profil recherché

  • Formation Bac+5 (école d’ingénieur ou université)

  • 3 à 7 ans d’expérience minimum sur la plateforme ServiceNow

  • Expertise sur un ou plusieurs modules : ITSM, ITOM, HRSD, CSM

  • Solides compétences en scripting : JavaScript, Glide API

  • Expérience en intégration de systèmes (REST, SOAP, MID Server…)

  • Bonne compréhension des processus ITIL

Un plus :

  • Certifications ServiceNow (CSA, CAD, CIS…)

  • Expérience en environnement international

  • Connaissance des méthodologies Agile

🤝 Soft skills

  • Excellente capacité d’analyse

  • Autonomie et esprit de conseil

  • Aisance relationnelle et sens du service

  • Capacité à vulgariser des sujets techniques

  • Esprit d’équipe

 

Informations complémentaires

💡 Pourquoi rejoindre Alten ?

  • Projets innovants chez des clients grands comptes

  • Parcours de carrière personnalisé

  • Formations et certifications financées

  • Environnement technologique stimulant

  • Mobilité interne et internationale

  • Avantages : RTT, télétravail, CSE, primes, etc.

  • Contract Type: Permanent
  • Region: Île-de-France
    • Key Skills
    ServiceNowITSMITOMHRSDCSMJavaScriptGlide APIRESTSOAPMID ServerITILAgileAnalysisAutonomyCommunicationTeamwork
    Categories
    TechnologyConsultingEngineering
    Benefits
    RTTTelecommutingCSEBonuses
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