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Field Service Technician

1/29/2026

The Field Service Technician is responsible for the proper installation of lifts and other shop equipment by adhering to best practice standards and procedures. This role also involves operating various power tools and maintaining positive customer relations while ensuring productivity and profitability standards are met.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Sullivan Tire was founded in 1955 by Bob Sullivan in Rockland, Massachusetts and is proudly a 100% employee-owned and operated company. At Sullivan Tire we strive to differentiate ourselves by offering exceptional service to all of our customers and employees - no matter the division – and we pride ourselves on allowing employees to grow within the company. We have over 100 locations across five states and are continuing to expand our business each and every year. Our business divisions consist of complete automotive repair facilities, commercial truck centers, a wholesale division, distribution facilities, and Lift Works corporation (a lift installation and repair business). Our corporate office is located in Norwell, Massachusetts and we also have a 200,000 square foot distribution center in Taunton, Massachusetts. We offer exceptional training and growth programs and a comprehensive benefits package. Over 25% of our workforce has been with us for 10 years or longer. We have many opportunities throughout New England for all divisions. At Sullivan Tire you won't have a job, you'll have a career!

About the Role

Description

Sullivan Tire, an employee-owned company, is currently seeking a Field Service Technician to join our team. The Field Service Technician performs installation of lifts and other shop equipment while delivering the highest level of quality and customer satisfaction. Work with field supervisor to ensure productivity, profitability and customer satisfaction standards are met. Adheres to internal controls, policies, and procedures.

Major Responsibilities:

Under supervision, properly installs lifts and other shop equipment by following best practice standards and procedures.
Operates power tools, jack hammer, pipe threader, and concrete saw under supervision.
Maintain a neat and clean work area by disposing of all waste products properly.
Maintain good customer relations at all times.
Assume other responsibilities as needed.

Requirements

Education/Experience:

Minimum of high school diploma or equivalent. Valid Driver’s License required. Ability to lift 40-60 lbs.

Skills/Knowledge:

Mechanical aptitude
Customer service focus in a retail environment
Basic conflict resolution skills
Basic understanding of automotive tire and auto service industry
Ability to multi-task in a fast-pace environment
Team player

Benefits:

Health Insurance- including Medical, Vision, and Dental
Life and Disability Insurance
Paid Holidays, Personal Time, and Vacation Time
Discounted Services
Employee Owned! ESOP - Employee Stock Ownership Plan
Flexible Spending
401(k) with Company Match

EEO STATEMENT

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!

Key Skills

InstallationShop EquipmentCustomer SatisfactionProductivityProfitabilityInternal ControlsPower Tools OperationPipe Threader OperationConcrete Saw OperationCustomer RelationsMechanical AptitudeCustomer Service FocusConflict ResolutionAutomotive Tire Industry KnowledgeAuto Service Industry KnowledgeMulti-tasking