Customer Service Representative - Spanish Bilingual

Description

At Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule. Bestway USA was selected as one of the top companies to work for in Arizona for 5 consecutive years, most recently in 2025! We generously start all employees with at least 20 days of paid time off annually and at least 14 paid holidays. We are a hard-working, casual, dog-friendly company (yes, your polite and playful pup is always welcome at our office!). We invest in our employees' - and their families - health; we believe this is part of your total compensation, so we strive to keep employee costs low and contribute thousands each year to every plan's premium. Our Core Values of Respect, Recognition, Accountability, Leadership, and Communication guide our decision making, how we engage with others, and how we lead our teams. 

The Customer Service Representative – Spanish Bilingual is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Fluency in Spanish is required for this position, as communication with Spanish-speaking customers is an essential part of the role.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide timely and accurate information to customers for issuing warranty claim orders, order status, and product knowledge requests in Spanish and English
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide timely feedback to the company regarding service failures or customer concerns
• Execute customer service strategy developed by Customer Service leadership to meet customer expectations and department metrics and goals

Requirements

Competencies: 

• Ability to read, write, and speak in Spanish at professional and fluent working proficiency
• Possess a high attention to detail
• Ability to multitask effectively
• Strong time management and organization skills
• Ability to analyze and problem solve
• Excellent communication skills, both verbal and written 
• Ability to adapt and work with advancing and changing technology
• Understanding of customer service, product warranty claims, seasonal business nature, knowledge of outdoor summer product lines
• Ability to work as a team 

Required Education and Experience:

• Basic computer skills 
• Customer service experience with independent sales force
• 1 year of customer service experience in a call center preferred

Bestway (USA) Inc. is proud to be an Equal Opportunity Employer. All employment decisions at Bestway will be based on merit, qualifications, and abilities. We do not discriminate upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.