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Customer Support Clerk

1/29/2026

The Customer Support Clerk will act as the primary contact for taxpayers, addressing questions, providing account assistance, and ensuring account accuracy. Responsibilities include answering inquiries in person and over the phone, researching and updating tax accounts, and processing payments.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Berkheimer pioneered tax collection automation in 1936 and its legacy continues to shine as a leader in tax collection and related services. Through that time, we have maintained constant growth, and we are currently the largest collector in Pennsylvania. Berkheimer is recognized as the leading collector by CPA organizations, DCED, and other collectors throughout the state. Every year, as part of our ongoing evolution, Berkheimer re-invests significant resources into software, technology, and overall process improvement. It’s due to our long history as a technology pioneer in tax collection, that Berkheimer has the best methodologies and systems in the industry. It’s our systems and methodologies that are the benchmark by which the DCED established their Best Practice guidelines. Berkheimer is the Gold Standard. With Berkheimer, you literally have two companies in one… One focused directly on tax collection and service, while another focused on technology. Because Berkheimer OneSource provides technology solutions to a wide range of companies in both the private and public sectors, we can employ levels of technology unmatched by any other collector. Our customers enjoy the benefits of technologies that we could not justify for tax collection alone. This means your collections are FASTER and more ACCURATE than any other collector. We encourage you to come take a tour of our facilities and see what we have to offer!

About the Role

Description

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.

We are currently seeking Customer Support Clerks to join our team in our Bangor, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers by addressing questions, providing account assistance, and verifying that accounts remain accurate and in good standing.

Answer taxpayer inquiries in person & over the phone
Research, maintain, & update tax accounts based on information provided
Process tax forms/mail & post payments to proper accounts
Complete all tasks in a timely manner while meeting company standards
Additional duties may be assigned

SCHEDULE + LOCATION:

Start date: February 16th, 2026
Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
On-site in our Bangor, PA office
Once released from initial training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained

PAY + BENEFITS:

Pay Rate: $ 14.00/hour + monthly incentive opportunities!
Medical, Dental, Vision & Life Insurance
Paid Holidays, Vacation, Sick, and Personal Time
Wellness Program including physical, emotional, and financial wellness
401(k) with Profit Sharing
Employee Assistance Program
Voluntary Benefit Plans
FSA & HSA Options
Travel Insurance
Business casual work environment

Requirements

High School Diploma or equivalent
0 - 6 months related experience and/or training
Reliable transportation to outer offices and tax sit-ins
Ability to manage difficult or emotional customer situations
Strong attention to detail with high levels of accuracy
Situation analysis and problem-solving skills
Ability to sit for long periods of time

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com.

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Key Skills

Tax Account MaintenanceCustomer Inquiry ResponseIn-Person ServiceTelephone CommunicationData EntryPayment ProcessingTime ManagementAttention to DetailAccuracySituation AnalysisProblem-SolvingHandling Difficult CustomersReliable TransportationTax Form Processing