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Restaurant Supervisor

1/29/2026

The Supervisor will be responsible for supervising and supporting front-of-house staff during shifts while ensuring excellent guest service and promptly addressing any customer concerns. This role also involves maintaining restaurant standards, assisting with staff training, and monitoring operational procedures like cash handling and opening/closing tasks.

Salary

23 - 26 USD

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Serenitee Restaurant Group consists of eight distinct restaurants North of Boston, with our headquarters located in historic Gloucester. Each restaurant within the group has its own unique personality, vibe and menu concept and while Serenitee's core cultural values drive the overall operating procedures of each restaurant, there is a unique and vibrant culture that has emerged within each of the group's eight unique locations. Our simple mission statement, "we are in the business of making people happy", is at the heart of everything we do. This philosophy applies to our guests and our employees alike and we make every decision with this value in mind. Who we are: We are passionate. About food. Beverage. And people. We believe that engaging service beats technically perfect service every time. We empower our employees to "break a rule, make a friend". We are not robots. We are unique. We are engaging. We are in the business of making connections. We thrive on those connections. We believe in the importance of every detail in the accumulation of the whole. We believe in people first. We believe in community. We understand that our job is to bring out the best of everyone around us. We practice collaboration and believe in the power of group wisdom. We believe in learning from our mistakes. We value continual growth and are always striving to be better than we were yesterday. And we have a peaceful sense that things are always getting better.

About the Role

Description

Dire Wolf Tavern is one of Salem’s most dynamic dining destinations, offering an immersive atmosphere, top-tier cuisine, and exceptional hospitality. Located in the heart of historic downtown Salem, we blend rich New England tradition with a modern twist, delivering a unique experience that’s both memorable and welcoming.

We’re currently seeking a Restaurant Supervisor to join our leadership team. This is an exciting opportunity for a motivated hospitality professional to step into a pivotal role in a high-energy, customer-focused environment.

Responsibilities of the Supervisor Include:

Supervise and support front-of-house staff during shifts
Ensure excellent guest service and address guest concerns promptly and professionally
Maintain restaurant standards of cleanliness, safety, and compliance
Assist with training and coaching staff to achieve performance goals
Monitor cash handling, POS operations, and opening/closing procedures
Act as the point of leadership when the General Manager is not on site

What We’ll Give to You:

Competitive hourly wage of $23 - $26 and hour depending on experience
Superb health and dental benefits with an excellent employer contribution to both
Paid Vacation Time
Quarterly Discretionary Bonuses
Excellent discount program throughout the entire Serenitee Restaurant Group
Great Referral Program
Ongoing opportunities for financial and career growth!
Flexible schedule

Requirements

Prior restaurant leadership or supervisory experience preferred
Strong communication and leadership skills
Ability to work in a fast-paced, high-volume environment
Commitment to hospitality and creating positive guest experiences
Flexibility to work nights, weekends, and holidays as needed

If you are passionate about helping lead a team, driving sales, and providing outstanding customer service, we encourage you to apply for the Restaurant Supervisor position. Join us in creating an exceptional experience for our customers while fostering a supportive work environment for our staff.

Key Skills

SupervisionStaff SupportGuest ServiceProblem ResolutionCleanliness StandardsSafety ComplianceStaff TrainingCoachingCash HandlingPOS OperationsOpening ProceduresClosing ProceduresLeadershipCommunicationFast-Paced EnvironmentCustomer Focus