Spa Director

Description

We are seeking an exceptional Spa Director to lead and elevate the luxury wellness experience at Appellation Lodi - Wine & Roses Resort and Spa, proudly recognized on Spas of America’s Top 100 Spas list for three consecutive years. 

GROW WITH US

Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality. 

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Job Responsibilities:

This role is designed for a passionate and innovative leader who is dedicated to creating meaningful, personalized guest journeys while guiding a talented team toward excellence. The Spa Director plays a vital role in shaping the vision and performance of our spa and wellness program, delivering elevated guest experiences through thoughtful service design, innovative programming, and strong operational leadership. As a member of the resort’s senior leadership team, this position will champion a culture of care, creativity, and service excellence while driving both guest satisfaction and business success.

Financial Management

•  Demonstrate strong fiscal awareness by managing expenses while maximizing value for guests, team members, and the hotel
•  Analyze financial and operating reports to control labor and operating costs while maximizing profitability
•  Develop and implement strategic plans to achieve revenue, cost control, and guest satisfaction goals
•  Prepare and manage annual budgets and forecasts
•  Ensure accurate accounting, payroll, and inventory controls
•  Maintain proper staffing levels to support service standards and financial targets
•  Oversee inventory, par levels, and equipment standards
•  Continually evaluate spa menu offerings to meet guest demand and optimize revenue
•  Develop and implement a successful retail sales strategy

Marketing & Revenue Generation

•  Collaborate with Sales and Marketing to drive spa revenue and guest engagement
•  Utilize industry trends and data to inform marketing strategies
•  Support group sales and promotional initiatives
•  Build and maintain a strong guest profile and loyal client base

Guest Experience

•  Champion a guest-focused culture and consistently exceed expectations
•  Monitor guest feedback and implement improvement strategies
•  Serve as the primary point of resolution for guest concerns
•  Stay current with spa and wellness trends to ensure offerings remain relevant and holistic

Operations & Leadership

•  Oversee day-to-day spa operations including scheduling, inventory, and facility standards
•  Develop and implement SOPs to ensure consistency and efficiency
•  Recruit, train, mentor, and evaluate spa team members
•  Lead regular team meetings focused on service excellence and sales growth
•  Ensure compliance with all licensing, certification, and regulatory requirements
•  Partner with Housekeeping, Laundry, and Maintenance to maintain spa facilities and equipment
•  Maintain a professional, positive, and high-morale work environment

Managerial Expectations

•  Lead with a hands-on, participative management style
•  Communicate clearly and professionally in written and verbal formats
•  Delegate effectively with follow-up and accountability
•  Enforce company policies and procedures
•  Foster teamwork, professionalism, and a “can-do” service culture
•  Operate calmly and effectively under pressure
•  Proactively identify and resolve issues
•  Complete special projects as assigned by the General Manager

Business & Technical Skills

•  Strong budgeting, forecasting, and cost control skills
•  Excellent time management and organizational skills
•  Advanced computer proficiency (Excel, Outlook, Word, PMS, POS systems)
•  Strong attention to detail and follow-through

Executive Leadership Responsibilities

•  Participate in Executive Committee and Senior Leadership meetings
•  Monitor daily revenue, labor reports, and monthly P&L statements
•  Conduct regular facility tours and recommend improvements
•  Support staff development and performance management
•  Partner with People & Culture on recruitment, morale, and employee relations
•  Represent the hotel at community and industry events
•  Ensure compliance with all company policies and safety regulations
•  Participate in action planning based on guest and employee feedback

Compensation & Benefits:

• Pay Range (Salaried): $85,000 - $90,000 per year plus bonus
• Vacation & Holiday pay
• 401(k) Matching
• Health benefits including medical, dental, vision, life insurance, and EAP
• Aflac Supplemental
• Team member Discounts

Requirements

•  Proven experience leading spa or luxury wellness operations for minimum of 5 years
•  Strong financial and operational management background
•  Demonstrated leadership and team development skills
•  Excellent communication and guest service skills
•  Ability to manage a fast-paced, complex operation