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Knowledge Management Specialist

1/30/2026

The Knowledge Management Specialist will improve the creation, organization, and maintenance of documentation for customers and internal teams. This includes rewriting existing content, creating practical documentation, and collaborating with various teams to ensure accurate and up-to-date information.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Workstream is the modern all-in-one HR and payroll solution built specifically for restaurants, and trusted by 30,000+ locations. 46 of the top 50 quick-service restaurant brands, including Burger King, Jimmy John’s, Taco Bell, and more, rely on Workstream power their restaurants.

About the Role

<div class="content-intro">Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.</div>Values Here are our<a href="https://www.workstream.us/careers"> Company Values</a> and we’d love to have individuals who can be a culture add to our team! What We Offer <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Permanently Remote</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Pay wired directly to your bank account</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">$50 monthly Medical Stipend</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Annual Bonus </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Performance-based bonuses</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Flexible PTO</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Enjoy company time off during some of the major PH and US Holidays</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Career fast track for performers and internal mobility</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Learn from a team of Stanford, MIT, Google and Harvard alumni</li> </ul> Grow With Us We are looking for a Knowledge Management Specialist to help improve how we create, organize, and maintain documentation for both our customers and internal teams. This role will focus on making knowledge clear, customer-friendly, and easy to keep up to date as our products evolve. You’ll work closely with Support, Product, and Engineering to ensure customers can quickly find answers and internal teams have reliable documentation to support them. Day in the Life <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Rewrite and reorganize existing content to make it easier for customers to understand</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Create clear, practical documentation including written guides, product walkthroughs, videos, screenshots, and visual tutorials</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Translate technical and product documentation into simple, easy-to-follow guidance</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Use support ticket trends, customer feedback, and data insights to identify gaps and prioritize new content</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Review existing documentation regularly to keep content accurate and up to date</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Collaborate closely with Product, Engineering, and Support on feature launches, changes, and improvements</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Help manage and improve knowledge tools such as Intercom, Notion, internal wikis, help centers, video libraries, and AI-assisted knowledge tools</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support internal documentation needs and help improve how teams use knowledge systems</li> </ul> Who You Are <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You have 1–3 years of experience creating user guides, help center articles, or other customer-facing documentation</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You have strong written English skills and enjoy writing clear, easy-to-understand content</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You are comfortable turning technical or complex information into practical guidance</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You have experience working with tools like Intercom, Notion, Salesforce, Zendesk, or similar platforms</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You are proactive, curious, and willing to dig in to find answers</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You work well with cross-functional teams and communicate clearly</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You are detail-oriented and take ownership of keeping content accurate and useful</li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You are comfortable learning through experimentation and improving content over time</li> </ul><div class="content-conclusion">Know More About Workstream <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.workstream.us/blog/funding-series-b">https://www.workstream.us/blog/funding-series-b</a></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/">https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/</a></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://techbuzz.news/buzzworthy-august-27-2021/">https://techbuzz.news/buzzworthy-august-27-2021/</a></li> </ul> Additional Information  Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  We are committed to the full inclusion of all qualified individuals.</div>

Key Skills

Knowledge ManagementDocumentationTechnical WritingCustomer SupportCollaborationContent CreationData InsightsIntercomNotionSalesforceZendeskDetail-OrientedProactiveCuriousCross-Functional TeamsVisual Tutorials