Service Advisor

Description

Position Summary

Hall Imports is seeking a motivated, customer-focused Service Advisor to join our growing team. This role serves as a key connection between our customers and technicians, helping ensure clear communication, efficient service, and an exceptional customer experience. Whether you bring prior experience or are eager to learn and grow, Hall Imports offers a supportive team environment, excellent benefits, and opportunities for long-term career advancement. 

Schedule: Monday – Friday 9am-6pm and Saturdays 8am-2pm

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• 2-3 years of relevant experience
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Excellent communication skills
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

What We Offer

• Excellent Vacation Policy – 5 days after 90 days
• Paid Training
• Health with HRA and HSA
• Dental and Vision Insurance
• Group Accident & Critical Illness Coverage
• Short-Term Disability
• Life Insurance
• 401K
• Discounts on products, services, and vehicles
• Referral Bonus Program
• Career Advancement Opportunities
• Sponsorship for further Education

Hall Imports is a family owned and operated VW and Mazda dealership with a history that stretches over a hundred years. We provide an excellent working environment that is clean, safe, motivating, and highly productive. At Hall Imports we have strived to create a positive work environment for all our employees. We are looking for qualified individuals who will contribute to the success of Hall Imports by efficiently repairing vehicles in a safe and timely manner, while upholding the highest levels of professional integrity and achieving individual and franchise goals and objectives. If this fits what you are looking for, we would love the opportunity to meet with you!