District Branch Manager

Description

Reports To: Executive Vice President 

Work Hours: Full Time

FLSA Status: Exempt

Branch(s): Assigned branch locations

Position Purpose:

To lead, coach, and oversee multiple branch locations within an assigned district, ensuring consistent operational execution, strong leadership, and an exceptional customer experience. The District Branch Manager (DBM) is responsible for building a high-performance culture, driving process discipline, and holding Branch Managers accountable for safety, service, and financial results. This role partners closely with branch leadership, corporate teams, and customers to support scalable growth and operational excellence.

Essential Functions: 

1. Branch Operations & Process Leadership

• Maintain assigned branch operations by initiating, coordinating, and enforcing company programs, operational standards, and personnel policies.
• Ensure all branch teams follow company policies, procedures, and safety standards.
• Ensure each location maintains a clean, safe, and organized working environment.
• Identify and resolve operational issues to improve efficiency, accuracy, and consistency.
• Partner with Branch Managers to develop, manage, and adhere to branch budgets; control labor, overtime, and operating expenses.
• Provide operational insights and recommendations to senior leadership.
• Partner with distribution and supply chain teams to improve branch execution and material flow.
• Ensure consistent execution of proper staging, loading, unloading, shipping, receiving, and inventory management.
• Coordinate with Marketing to support promotional activities and branch visibility.

2. Customer Experience

• Prioritize customer issues and ensure timely, professional resolution.
• Ensure each branch delivers consistent service excellence.
• Reduce and eliminate errors impacting customers or internal operations.
• Engage customers regularly to gather feedback and strengthen relationships.

3. People Leadership

• Travel regularly to branches to coach Branch Managers and leadership teams.
• Hold managers accountable for performance, safety, and execution.
• Support hiring, onboarding, performance management, and corrective actions.
• Identify skill gaps and coordinate training and development.
• Ensure adequate staffing coverage and overtime control.
• Complete timely performance evaluations.
• Build leadership bench strength and succession planning.
• Partner with HR and senior leadership on staffing strategy.

Sales & Continuous Improvement

• Partner with Branch Managers and leadership to support sales plans.
• Identify operational improvements that drive growth and customer retention.
• Recommend and implement corrective actions.
• Serve as acting Branch Manager when needed.
• Perform other duties as required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills:

• Senior-level leadership experience with operations, process improvement, and change management.
• Plumbing/HVAC and distribution experience preferred.
• Multi-unit or multi-branch leadership experience required.
• Private Equity experience preferred; metrics-driven mindset.
• Experience in large, complex organizations preferred.
• 5–10 years of progressive leadership experience.
• Bachelor’s degree preferred or equivalent experience.
• Valid driver’s license required; regular travel expected.
• Strong leadership, analytical, communication, and organizational skills.
• Process-driven, accountable, and results-oriented mindset.
• Language skills are a plus.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.