Housekeeper - Hampton Inn & Suites - Newark/Christiana

Description

Job Summary:

The housekeeper will play a crucial role in ensuring a clean, comfortable, and inviting environment for our guests. Meticulous attention to detail and dedication to cleanliness will contribute to the overall guest experience.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Thoroughly clean and sanitize guest rooms, including making beds, dusting, vacuuming, and wiping surfaces to meet the hotel's cleanliness standards.
• Clean and disinfect bathroom fixtures, mirrors, and surfaces, restocking amenities, and ensuring a well-presented bathroom for guests.
• Strip and make beds with fresh linens, replace towels, and restock amenities to provide a comfortable and inviting guest experience.
• Empty trash containers in guest rooms and public areas, replacing liners as needed and maintaining cleanliness.
• Vacuum carpets, sweep, mop, and polish floors in guest rooms and common areas to ensure a clean and well-maintained appearance.
• Arrange furniture and decor in guest rooms to create an organized and welcoming atmosphere.
• Identify and report maintenance or repair issues in guest rooms, such as malfunctioning fixtures, broken items, or damage.
• Report and turn in any lost items found in guest rooms to the appropriate department.
• Maintain inventory of cleaning supplies, amenities, and linens, and restock as necessary.
• Greet and assist guests in a friendly and professional manner, responding to requests and inquiries as needed.
• Work collaboratively with other housekeeping team members to ensure efficient operations and guest satisfaction.
• Follow established cleaning and safety procedures to maintain a high level of cleanliness and hygiene throughout the hotel.
• Adapt to changing operational needs and assist in various tasks as required to support the hotel’s overall goals

Requirements

Required Skills/Abilities:

• Strong work ethic and commitment to maintaining a clean and inviting environment. Basic understanding of cleaning equipment and chemicals.
• Meticulous attention to detail to ensure guest rooms and public areas are thoroughly cleaned, organized, and well-presented.
• Effective verbal communication skills to interact with guests and team members professionally.
• Ability to work independently and as part of a team.
• Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
• Reliable and punctual.

Education and Experience:

• Experience in hospitality/hotel environment, a plus.
• Six months of housekeeping experience preferred.
• High School graduate or G.E.D. equivalent required.
• Read, write, and speak English fluently.
• Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
• Ability to multitask and work in a fast-paced environment.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the shift, covering various areas of the hotel premises.
• Capable of bending, stooping, and kneeling to reach low areas, under furniture, and during cleaning tasks.
• Ability to lift and carry up to 30 lbs. of cleaning supplies, linens, and equipment.
• Proficient in safely pushing and pulling heavy cleaning carts and equipment throughout the hotel.
• Comfortable performing repetitive cleaning tasks, including scrubbing, wiping, and vacuuming, while maintaining efficiency and attention to detail.
• Able to perform duties with strong physical endurance to clean multiple guest rooms within a specified timeframe, while maintaining high-quality standards.
• Capable of climbing stairs and moving between floors, as necessary, while carrying cleaning supplies and equipment.