Program Manager Employment Services

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do.

We are seeking a Program Manager, Employment Services to join our team in Chester, Delaware & Montgomery Counties. 

Earn: $57,000-62,000/Annually (Based on experience and education).

You will be working out of the West Chester, PA office.  Flexibility to work remotely as needed. 

The Program Manager plays a crucial role in the day-to-day management and oversight of specific programs or services within their assigned Division, reporting to the Program Director or Director. This position is responsible for coordinating program activities, supervising program staff, and ensuring the delivery of high-quality services to participants, including managing a caseload of individuals.

Specifically, the Program Manager oversees the employment program for individuals with intellectual and developmental disabilities, collaborating with employers to identify suitable job opportunities, providing training to employment specialists, conducting assessments to determine individual strengths and needs, and monitoring progress and outcomes.

Additionally, they advocate for inclusion in the workplace, maintain necessary documentation, stay updated with best practices, and work closely with other service providers. Strong leadership, communication skills, and a passion for supporting individuals in achieving their employment goals are essential for success in this role.

Staff Management:

• Supervise and engage program staff, providing in person direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Actively participate in program and new hire orientation for DSP’s
• Provide training and professional development opportunities for staff members.
• Delegate tasks and responsibilities to team members, ensuring workload balance.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Foster a positive and inclusive work environment that promotes teamwork, engagement and collaboration.

Client Care and Safety:
• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs.
• Develop and implement individualized service plans for program participants.
• Monitor participant progress towards goals and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Ensure participant’s safety and well-being through regular check-ins and follow-ups.

Program Operations:
• Overall coordination of individual care and services
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Demonstrate initiative & personal responsibility for assignments; comply with state, federal and agency expectations, and regulations.

Perform other duties as assigned.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

The Ideal Candidate will Possess the following qualifications: 

• 60 College Credits Required; bachelor's degree Preferred. 
• 3-5 Years Related Experience 
• 2 Years Supervisory/Managerial Experience
• Valid Driver's License
• Experience with IDD population, preferred.
• ACRE Certification or CESP Certification upon hire (within 6 months)