2-5

Service Advisor ASM

1/31/2026

The Service Advisor is responsible for assisting customers with their automotive service needs, providing accurate estimates, and scheduling appointments. They must ensure the highest level of customer satisfaction and communicate effectively with customers regarding their vehicles.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Firelands is one of the fastest growing Chevrolet dealerships in the country. We are a world class organization striving to break the mold of the "typical car dealership" by treating every customer and prospect with the utmost respect. Here at Firelands, we know that employees either make or break a dealership. This is why we focus on improving employee work-life balance! We shattered the brutal reality of a 7-day work week in the auto industry and are now open Monday through Friday with the aim of attracting the best talent possible in order to give our guests the best experience.

About the Role

Description

We are currently seeking a highly motivated and customer focused Automotive Service Advisor to join are team. The ideal candidate will be responsible for assisting customers with there automotive service needs, providing accurate estimates, scheduling appointments, and ensuring the highest level of customer satisfaction, also CDK experience will be a big plus.

Requirements

* Greet customers and assess there automotive needs

* Listen to customer concerns and provide recommendations for maintenance and repairs

* Provide accurate estimates for services and repairs, including parts and labor cost

* Schedule appointments

* Communicate effectively with customers regarding the status of their vehicles and any additional repairs needed

* Coordinate with technicians to ensure timely completion of repairs and maintenance

* Maintain detailed records of customer interactions, service appointments, and vehicle history

* Uphold company policies and procedures, including safety regulations and quality standards

* Provide exceptional customer service and address any concerns or complaints promptly and professionally

* Previous experience as an automotive service advisor or in a similar customer service role preferred

* Excellent communication and interpersonal skills

* Strong problem-solving abilities and attention to detail

* Knowledge of automotive system and repair procedures

* Proficiency with computer software, including CDK dealer management system

*Ability to work in a fast-paced environment and multitask effectively

* valid drivers license and clean driving record

* Must be able to pass back ground and drug screening checks

Key Skills

Customer ServiceAutomotive KnowledgeCommunicationProblem-SolvingAttention to DetailCDK ExperienceSchedulingRecord KeepingMaintenance RecommendationsRepair EstimatesInterpersonal SkillsMultitaskingSafety RegulationsQuality StandardsTechnician CoordinationCustomer Concerns Handling