Technical Support Engineer

2/1/2026

As a Technical Support Engineer, you will ensure system stability and respond quickly to incidents while acting as a bridge between monitoring teams and R&D. Your role includes resolving complex issues, improving monitoring, and supporting deployment and expansion to maintain system integrity.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

QUALITY ALONG THE SUPPLY CHAIN Founded in 1997, TRIGO Group is a multinational company providing quality solutions for the automotive, aerospace and other transport industries. With more than 10 000 employees worldwide, our company offers a comprehensive portfolio of inspection and management services to address the quality challenges of various supply chains. Operating a cutting-edge global know-how transfer network, TRIGO has become the world’s largest player in the quality sector with a growing number of subsidiaries set on 4 continents. ONE STOP SHOP ON THE QUALITY HIGHWAY Comprehensive Quality solutions from Containment services to refined Quality Development packages along the supply chain (for OEMs, Tier1s and Tier2s). HOLISTIC APPROACH // CUSTOMIZED SOLUTIONS Customized service delivery to address individual quality issues and resolve the root causes. LOCAL EXPERTISE WITH GLOBAL DRIVE The collaboration of TRIGO’s global, cutting-edge know-how network and local expert teams ensures that its customers’ native organizational and work culture is respected. TRANSPARENCY & AUTONOMY Transparent communication and reporting through TRIGO’s global admin system with online information, trackable 24/7 for customers. SOCIAL MEDIA POLICY We offer you this space for interaction and information on TRIGO Group, its international projects and its employees’ news. Our team moderates this page. We are delighted to exchange with you. We read all your comments and always try to provide a helpful response, as quickly as possible. In return, we ask you to follow some basic rules of politeness so everyone is respected. Any defamatory, aggressive, offensive or discriminatory speech, or any violation of intellectual property or privacy rights will be deleted. We do not accept insults, promotional links, spam and racist or pornographic content. We reserve the right to delete any inappropriate comment or behavior to LinkedIn. For more information, visit www.trigo-group.com!

About the Role

At Trigo, we deploy cutting-edge AI infrastructure for retail - at scale.

As a Technical Support Engineer, you’ll help keep our production environments running smoothly across dozens of stores and hundreds of hardware and network components. You’ll ensure system stability, respond quickly to incidents, and act as the bridge between monitoring teams and R&D. Your work will include resolving complex issues, improving monitoring, and supporting deployment and expansion to safeguard store operations and maintain system integrity.

Requirements

At least 2 years of experience as a Technical Support Engineer/ Production engineer.
Deep understanding and practical experience with Linux server systems, including shell scripting and automation.
Strong knowledge of network infrastructure, including routing, switching, and network security principles.
Self-motivated, detail-oriented, and capable of thriving in high-pressure environments.

The position

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A day in the life

Improve and scale our monitoring systems to support dozens of global sites with minimal downtime.
Partner with Operations and R&D to resolve critical issues and drive permanent fixes.
Identify, debug, and resolve production bugs - ensuring the highest availability.
Perform root cause analysis and embed lessons learned into system improvements.
Maintain and optimize network infrastructure - ensuring secure, reliable connectivity.

You bring to the table

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Nice to have

Experience with Cisco, Juniper, or HPE devices and their configuration.
Understanding of cloud infrastructure (Azure, GCP) and hybrid environments.
Familiarity with virtualization technologies such as VMware or KVM.
Relevant certifications and courses.
Familiarity and experience with Kubernetes.
Hands-on experience with Grafana, Prometheus, DataDog and similar observability tools.

Perks and Benefits

Enjoy competitive salary, stock options, growth opportunities, wellness programs, fun employee events, and a dog-friendly office. Join our purpose driven workplace actively supporting local communities.

Key Skills

Technical SupportLinuxShell ScriptingAutomationNetwork InfrastructureRoutingSwitchingNetwork SecurityCloud InfrastructureVirtualizationKubernetesGrafanaPrometheusDataDogCiscoJuniper