Senior IT & Cybersecurity Managed Services Manager
2/1/2026
The Senior IT & Cybersecurity Managed Services Manager is responsible for independently solving complex technical issues and managing enterprise clients. This role includes leading service delivery, troubleshooting, and managing a technical team.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
IT & Cybersecurity Managed Services
Reports To
Director – Technology Services
Location
Offshore will be supporting a client in Jedah, he has to stay for at least one month in Jedah , then will be travelling once a month to the client.
Role Overview
A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.
Key Responsibilities
Act as L2/L3 escalation authority and personally resolve critical IT and security issues
Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance Manage and mentor a team of up to 10 engineers
Handle enterprise client interactions with professionalism and ownership
Independently create and present monthly executive-level service and security reports Lead service transitions, operational projects, and continuous improvement initiatives
Manage vendors and third-party partners, including escalations and performance reviews
Mandatory Technical Expertise (Hands-On)Networking – L2 & L3
Enterprise switches and routing
VLANs, Trunking, STP, Inter-VLAN routing OSPF, BGP fundamentals, NAT, QoS
Network performance and packet-level troubleshooting
Firewall & Network Security (Expert Level)FortiGate Firewalls – Mandatory Policy and NAT troubleshooting IPSec / SSL VPN
UTM (IPS, Web Filtering, App Control) HA (Active-Passive / Active-Active)
Traffic flow debugging and log analysis
IT & Cybersecurity
Active Directory, Microsoft Exchange
Server infrastructure (on-premises and cloud) SIEM, EDR, NDR, DLP, SOC operations
Vulnerability assessment and remediation tracking ITIL Incident, Problem, and Change Management
Reporting & Client GovernancePrepare monthly executive dashboards and reports covering: SLA and KPI performance
Incident and RCA summaries
Security posture and risk trends Service improvement roadmap
Lead service review and governance meetings with senior stakeholders
Required CertificationsMandatory / Strongly Preferred
Fortinet NSE 4 / NSE 5 / NSE 7 Cisco CCNA or CCNP
ITIL Foundation
Preferred (Value Add)
Fortinet NSE 8
CompTIA Security+ CEH
Microsoft (Windows Server / Azure) PMP or PRINCE2
Ideal Candidate Profile7–10 years of hands-on enterprise experience Technically strong and client-mature
Capable of working independently with minimal supervision
Comfortable owning issues, people, vendors, and outcomes
Able to communicate technical topics clearly to executive stakeholders
Employment Type
Full-time
Application Process
Submit a detailed resume and relevant certifications to [insert email or application link]. Shortlisted candidates will be contacted for technical and leadership interviews.
Company OverviewArabia is a leading provider of IT and Cybersecurity Managed Services, delivering enterprise- grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.
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