Hot Line / Cold Line Specialist

About Calo

Launched in Bahrain in November 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and more accessible ways to enjoy healthy food through technology.

As part of our growth, we are introducing Calo – Build Your Own (BYO), a live, guest-facing food concept inspired by fast-casual and customizable food brands. This concept focuses on freshly built, customizable bowls and wraps prepared on the spot, while maintaining Calo’s quality, nutrition, and food safety standards.

Role Overview

We are looking for a Hot Line / Cold Line Specialist to join our Calo – Build Your Own (BYO) concept. This role is ideal for candidates with hands-on experience in fast-casual, live food stations, and made-to-order service, who are comfortable working in front of customers.

The Hot Line / Cold Line Specialist is responsible for executing Calo’s build-your-own bowls and wraps experience, ensuring food is reheated, assembled, and served with speed, accuracy, and care. The role requires strong operational discipline, attention to detail, and excellent food safety awareness in a customer-facing environment.
 

Main Responsibilities

• Prepare, build, and assemble bowls and wraps live according to customer selections and Calo BYO standards
   
• Ensure fast, accurate, and consistent service during high-volume periods
   
• Maintain high standards of food quality, freshness, presentation, and portion control
   
• Own and operate the assigned BYO station during service
   
• Set up and break down the station, ensuring full mise en place is restocked before each shift
   
• Monitor stock levels and communicate refill requirements to the kitchen team
   
• Guide customers through menu items and customization options confidently
   
• Answer ingredient, dietary, and allergen-related questions accurately
   
• Follow FIFO, hygiene, and food safety standards at all times
   
• Monitor holding and service temperatures to ensure compliance
   
• Maintain a clean, organized, and efficient workstation throughout service
   
• Work closely with kitchen, bar, and CX teams to ensure smooth service flow
   
• Support new menu launches, tastings, and training sessions
   
• Maintain a positive, professional, and team-oriented attitude
   

Ideal Candidate

Qualifications

• Previous experience in fast-casual, live stations, or customer-facing food concepts
   
• Experience with build-your-own or assembly-line service models (e.g. Chipotle, Sweetgreen, Subway, Pret, Joe & The Juice, hotel live stations)
   
• Strong hands-on food handling experience
   
• Basic understanding of food safety and hygiene practices
   
• Currently based in KSA
   
• Comfortable communicating in English (Arabic is a plus)
   

Knowledge & Competencies

• Strong understanding of speed and accuracy in live service environments
   
• Good knowledge of food safety, hygiene, and temperature control
   
• Ability to follow SOPs, recipes, and portion standards consistently
   
• Ability to handle repetitive tasks while maintaining quality and focus
   
• Strong teamwork and communication skills
   

Personality & Attributes

• Comfortable and confident working directly in front of customers
   
• Calm, friendly, and professional under pressure
   
• Customer-focused with a strong service mindset
   
• Pride in food presentation and station cleanliness
   
• Organized, reliable, and detail-oriented
   
• Adaptable and open to working in a dynamic, evolving concept