Revenue Operations Manager - Deal Desk

<p><strong>About Us</strong></p> <p>AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.</p> <p>AfterShip unifies shipping &amp; labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.</p> <p>AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.</p> <p>Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.</p> <p>&nbsp;</p> <p><strong>Your Mission:&nbsp;</strong></p> <p>We are looking for a Revenue Operations Manager, Deal Desk to support and scale our B2B SaaS sales motion by owning the commercial review, structuring, and execution of customer deals. This role sits at the center of our quote-to-order workflow, partnering closely with Sales, Legal, Finance, Billing, and RevOps to ensure deals are structured for speed, compliance, and predictable recurring revenue.</p> <p>You will bring strong judgment around standard SaaS contracts vs. custom commercial terms, knowing when to prioritize standardization for scale and when customization is commercially justified for strategic customers. Success in this role means enabling Sales to close deals faster while protecting pricing discipline, reducing downstream friction, and ensuring clean handoffs to Billing and Renewals.</p> <p>Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team.&nbsp;</p> <p>This is a remote position that involves collaboration with cross-regional teams in Asia and Europe and may require flexibility to work outside standard business hours; candidates based in the U.S. Pacific Time Zone are preferred.&nbsp;</p> <p>&nbsp;</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Own the review and structuring of B2B SaaS subscription deals across new business, renewals, expansions, and multi-year agreements.</li> <li>Advise Sales on when to use standard SaaS contracts versus custom commercial terms, applying sound business judgment based on deal size, risk, and long-term value.</li> <li>Manage the end-to-end quote-to-order process using HubSpot and DealHub, ensuring pricing, terms, and approvals are accurate and complete.</li> <li>Partner with Legal to coordinate contract redlines, approvals, and execution through DocuSign IAM.</li> <li>Serve as the primary liaison between Sales, Legal, Finance, Billing, and RevOps, keeping deals moving efficiently.</li> <li>Define and enforce deal desk SLAs, approval frameworks, and escalation paths to support predictable deal velocity.</li> <li>Identify patterns in deal exceptions and drive improvements to standard contracts, pricing rules, and CPQ workflows.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>4–6+ years of experience in Deal Desk, Revenue Operations, Sales Operations, or Commercial Operations within a B2B SaaS environment.</li> <li>Proven experience supporting subscription-based revenue models, including annual and multi-year contracts, renewals, and expansions.</li> <li>Strong working knowledge of standard SaaS contract structures and common customization areas (pricing, billing terms, termination, SLAs).</li> <li>Demonstrated ability to apply business judgment when evaluating custom contract requests, balancing speed, risk, and long-term revenue impact.</li> <li>Strong attention to detail and comfort managing multiple concurrent deals in a fast-paced SaaS sales environment.</li> <li>Excellent communication skills and confidence partnering with Sales, Legal, and Finance.</li> <li class="li1">Hands-on experience with: <ul> <li>HubSpot</li> <li>DealHub</li> <li>DocuSign IAM (preferred)&nbsp;</li> </ul> </li> </ul> <p><strong>Soft Skills:</strong></p> <ul> <li>Strong commercial judgment with a bias toward practical solutions.</li> <li>Ability to influence without authority.</li> <li>Highly organized, detail-oriented, and process-driven.</li> <li>Comfortable operating in ambiguity and scaling processes as the business grows.</li> <li>Collaborative, calm under pressure, and trusted by cross-functional partners.</li> </ul> <p>&nbsp;</p> <p><em>At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.</em></p> <p>&nbsp;</p> <p><strong>Why You Should Join Us:&nbsp;</strong></p> <ul> <li><strong>Great Place to Work Certified:</strong> We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.</li> <li><strong>Innovative &amp; Inclusive Culture:</strong> Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.</li> <li><strong>Ambitious Mission with Real Impact:</strong> Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.</li> <li><strong>Thrive &amp; Grow:</strong> There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.</li> <li><strong>Flexible Work Setup</strong>: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.</li> </ul> <p><strong>Perks:</strong></p> <ul> <li>Competitive compensation</li> <li>Remote-first/hybrid-flexible work setups</li> <li>Healthcare coverage offered from day 1</li> <li>Retirement plans including company match</li> <li>Annual learning &amp; wellness benefit</li> <li>Monthly book perk</li> <li>Career progression &amp; professional development</li> <li>In-office lunch and commuter benefits for those located in our hub locations</li> </ul> <p>&nbsp;</p> <p><strong>Salary range for this role: </strong>$113,000 - $165,000 USD<br><br></p> <p><em>We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.</em></p>