Remote Customer Support Specialist

Flowfox is a platform that connects ocean carriers and importers to fix global container imports. Why we need to fix container imports: Overloaded Communication Every day, teams at ocean carriers and importers exchange thousands of emails to coordinate container releases, drop-off assignments, invoices, references, and authorizations. This outdated approach slows down operations, adds unnecessary workload, and increases the risk of costly errors. Resulting Operational Issues 12% of all import containers face delays, disputes over dem/det invoices, claims over wasted journeys, and contribute to unnecessary millions of tons of CO2 emissions—resulting directly from these manual, email-based processes. What Flowfox does:: Automating container imports with Flowfox means cutting delays, errors and disputes. Automate everything from release requests to drop-off assignments and reuse. Automation at Every Step Flowfox eliminates the need for manual email coordination by fully automating container release, drop-off depot assignments, and container reuse processes. Real-Time Responses All importer requests will be replied to in real-time, allowing ocean carriers to provide service quality promises never before possible. Global Standardization Flowfox integrates seamlessly with local security protocols like CPU, SCR or Secure Chain to create a standardized, reliable process across carriers and countries, removing regional inconsistencies.