IT Support / Help Desk Technician

Description

Established in 1969, Cigarette Racing is driven by innovative vision and legendary style. Our boats are uniquely hand-crafted in the United States and recognized worldwide for power, comfort, and luxury. Our commitment to precision, performance, and premium quality is unmatched as we continue to build the finest powerboats and center consoles in the world.

We are seeking a motivated, low-to-mid level IT Support / Help Desk Technician to support the day-to-day technology needs of our manufacturing facility and corporate office. The ideal candidate will have a strong foundation in desktop and user support, with the ability to troubleshoot hardware and software issues, manage basic system access, and assist with business applications in a fast-paced, hands-on environment.

This role is responsible for providing front-line technical support, assisting with user access and basic access control functions, supporting company software platforms, and providing support for internet and network connectivity across the facility. The IT Support / Help Desk Technician will also assist with basic cybersecurity and protection measures to help safeguard the company from external threats and attacks, including user security practices, device protection, and escalation of potential security incidents. Strong technical aptitude, a service-driven mindset, and a commitment to quality, responsiveness, and system reliability are essential to succeed in this role.

Requirements

• Provide day-to-day technical support for desktops, laptops, printers, mobile devices, and basic network connectivity,
• Troubleshoot hardware, software, and user access issues for both office and production teams. 
• Set up, configure, and deploy new computers, peripherals, and user accounts. 
• Assist with basic access control systems (user permissions, and troubleshooting access issues). 
• Manage and support company software platforms (user provisioning, basic administration, troubleshooting, and coordination with vendors as needed). 
• Assist with onboarding and offboarding IT activities, including:
  Account creation and removal
  Equipment issuance and recovery
  System and application access 
• Maintain IT inventory of hardware, licenses, and equipment.
• Document support requests, resolutions, and procedures. 
• Escalate complex or infrastructure-level issues to the appropriate internal or external IT resources. 
• Support basic cybersecurity and data protection practices (password policies, device security, and awareness). 
• Provide on-site support throughout the manufacturing and office areas.

This list is not exhaustive, and responsibilities may be subject to adjustment based on the evolving needs of the business.  

Schedule: Full-Time on-site, Monday through Friday, 7:00 am - 3:30 pm or as required by business needs

This role is Non-Exempt/Hourly.

Qualifications

• 1–3 years of experience in an IT support, help desk, or technical support role. 
• Strong working knowledge of: 
  • Windows workstations 
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • GMail and Google Workspace, DropBox Cloud Storage
  • Basic networking and printer support 
• Experience troubleshooting common hardware and software issues. 
• Ability to work directly with users in a fast-paced production environment.

Preferred

• Experience supporting access control systems. 
• Familiarity with device management tools and basic user administration.  
• Experience working in a manufacturing, warehouse, or operational environment a plus.
• Bilingual (English / Spanish) is a plus.

Skills & Competencies

• Strong customer service and communication skills.
• Ability to explain technical issues in simple, user-friendly terms.
• Organized and detail-oriented.
• Ability to prioritize multiple requests and meet deadlines.
• Hands-on, problem-solving mindset.
• Comfortable working on the production floor as well as in office settings.

Physical & Work Environment

• Must be able to move throughout the facility to support users and equipment.
• Occasional lifting and movement of computers and IT equipment.
• Combination of office and production floor environment.

This role is based in a boat manufacturing or repair facility. The work environment may involve exposure to chemicals and fumes, requiring the use of personal protective equipment (PPE).

Cigarette Holdings, LLC is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

A conditional offer of employment will be contingent upon the successful completion of a drug test and background check, consistent with applicable federal, state, and local laws.