Client relationship and partnership Manager

Position Purpose:  

We are seeking a dynamic and results-driven Client Relationship & Partnership Manager with a proven track record in acquiring and managing VVIP clientele and corporate partners in the luxury segment. The ideal candidate will be responsible for developing high-impact engagement strategies, strengthening loyalty with existing high-net-worth clients (HNWIs), and identifying new partnership opportunities that enhance the prestige and growth of our luxury brands. 

The ideal candidate is entrepreneurial & independent, possesses strong interpersonal skills with connections of HNWIs. The role reports to the General Manager. 

Principal Accountabilities/ Scope: 

1. Client Acquisition & Retention: 

• Proactively identify, approach, and convert new VVIP clients and corporate accounts. 

• Cultivate long-term relationships with top-tier clients, ensuring exceptional experiences that reflect brand prestige. 

• Drive clienteling initiatives and elevate the customer journey across all touchpoints. 

2. Partnership Development: 

• Build and manage strategic partnerships with luxury-related businesses (e.g., supercar, private clubs, fine dining, art, and hospitality sectors). 

• Identify and execute exclusive co-branding opportunities, private events, and collaborations that attract high-value clients. 

3. Client Insights & Personalization: 

• Utilize CRM data and client insights to craft personalized experiences, gifting programs, and concierge-level service. 

• Develop loyalty-building strategies and high-touch service models for key clients. 

4. Event Strategy: 

• Lead the planning and execution of bespoke events, private previews, and brand experiences targeting HNWIs and corporate partners. 

• Ensure all events reflect the image and positioning of the luxury brand and achieve ROI. 

5. Collaboration & Reporting: 

• Work cross-functionally with brand, retail, and marketing teams to align on client initiatives and performance KPIs. 

• Report on client acquisition performance, ROI of partnerships, and client satisfaction metrics. 

• Proven experience (5–8+ years) in client relationship management within the luxury retail or high-end services industry (e.g., fashion, beauty, jewelry, hospitality, automotive). 

• Demonstrated success in acquiring and managing VVIP or UHNW clients, with a strong personal network in luxury and corporate circles. 

• Previous exposure to luxury retail clienteling, CRM strategies, and VIP events is essential. 

• Strong interpersonal, negotiation, and communication skills; fluent in English (additional languages a plus). 

• Sophisticated, client-centric mindset with an ability to navigate luxury environments with poise and discretion. 

• Ability to work independently and collaboratively in a fast-paced, high-performance culture. 

• Excellent presentation, proposal writing, and relationship-building skills. 

• Strong understanding of luxury market dynamics, client behaviors, and competitive landscape. 

2. Education: 

• A Degree holder in Business Management, Public Relation or client management or relevant specialisation. 

Key Success Factors: 

• Existing relationships with private banks, elite clubs, or high-end lifestyle services is a strong advantage. 

• Background in luxury beauty, fashion, jewelry, or hospitality sectors is highly preferred. 

• Excellent communication and presentation skills. 

• Proven track sales record in a target driven environment. 

• Strong people management experience with the ability to motivate, inspire, coach and develop people. 

• Meticulous with a strong analytical mind. 

• Creatively driven to think out of the box. 

• Strong ability to multi-task; strong project management skills with good time management ability. 

• Have a keen interest, a good eye and passion for beauty and luxury. 

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