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Fraud Operation Support (Contract Based)

2/2/2026

Monitor daily transactions to identify potentially fraudulent activities and perform first-level analysis on fraud alerts. Review and classify transactions, escalate suspicious cases, and document findings in compliance with company policies.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Telkomsel Ekosistem Digital (INDICO) is a wholly owned subsidiary of Telkomsel, established to accelerate the growth of Indonesia’s digital economy through a dynamic and scalable ecosystem approach. INDICO exists with a clear purpose: to reach beyond and empower Indonesians while enabling businesses through meaningful digital innovation. As a platform company, INDICO builds horizontal digital solutions by leveraging Telkomsel’s strategic assets—ranging from infrastructure and distribution to data and partnerships. These platforms are designed to unlock new value beyond traditional telecom use cases and serve multiple industries. Flagship platforms include INDICO DFE (Digital Food Ecosystem), which enhances agricultural productivity and rural empowerment through technology-driven agri-commerce; INDICO Commerce, which enables seamless digital transactions and monetization; INDICO Engage, a data-driven customer engagement engine; and INDICO DataHub, a secure and privacy-first Data Clean Room platform for compliant data collaboration. At the same time, INDICO operates as a holding company, nurturing high-impact vertical digital ventures. These include Kuncie in education technology, Fita in health and wellness, and Majamojo, a joint venture in the gaming industry. Each subsidiary is built to solve real-world problems through accessible, localized digital solutions that contribute to a stronger and more inclusive digital society. With a vision to become Indonesia’s best value creator company accelerating digital wealth distribution, and a mission to leverage Telkomsel’s ecosystem beyond telecom use cases, INDICO is committed to enabling cross-sector transformation and advancing the nation’s digital resilience. Find out more at indico.co.id and dfe.co.id

About the Role

About Us

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.

INDICO believes that we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What you will do, but not limited to:

Monitor daily transactions to identify potentially fraudulent activities based on predefined rules and system alerts.
Perform first-level analysis on fraud alerts generated by monitoring systems.
Review and classify transactions as legitimate, suspicious, or fraudulent in accordance with established procedures and guidelines.
Escalate suspicious or confirmed fraud cases to Fraud Analyst Level 2 (L2) or relevant teams for further investigation.
Document investigation results, findings, and actions taken in fraud monitoring systems or reports.
Ensure all monitoring activities comply with company policies, SOPs, and SLA requirements.
Assist in blocking or unblocking accounts and transactions based on approved procedures.
Support the preparation of daily, weekly, and monthly fraud reports.

Bachelor's degree in information technology or related field.
Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point.
Skills to manipulate complex data with SQL.
Familiarity with fraud detection tools and methodologies.
Excellent communication skills, capable of collaborating with one or more teams.
Knowledge of IT security protocols and best practices.
Detail-oriented with strong problem-solving abilities.
Ability to handle multiple priorities and work independently in a fast-paced environment.
Experience in telecommunications or digital platforms is a plus.

Key Skills

Fraud DetectionCybersecuritySQLCommunicationProblem-SolvingData ManipulationIT SecurityDetail-Oriented