PCC - Complex Scheduler

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more 

Description

RESPONSIBILITIES:

• Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
• To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing cases performed in an ambulatory surgery center or inpatient setting, coordination of multiple specialties, coordination of pre-operation and post-operation testing/clearance.
• May coordinate complex, sequential treatment appointments including clinical trials and standard of care patients.
• Coordinate transplant related work-up and evaluations for donors and patients Serves as the primary point of care for these patients and their families.
• Additional duties may include: Scheduling return visits Scheduling ancillary appointments Registering or scheduling new patients Scheduling imaging and procedures within their local clinic Completing patient data forms Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care.
• Works collaboratively with management to remedy or escalate patient complaints.
• Covers for front desk and other back-office staff as needed. Provides support for the training of new PCCs and other administrative staff as needed.
• Completes precertification authorizations as required. Other duties as assigned.

MINIMUM REQUIREMENTS:

• High school diploma or GED required; 6 months of healthcare scheduling experience is required.
• A successful candidate will possess the following competencies and skills: Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.