Front Desk Representative

Description

The Front Desk Representative serves as the first point of contact for patients and visitors in a medical office or clinic. This role is responsible for greeting patients, managing front desk operations, handling phone calls, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. The Front Desk Representative ensures an efficient, welcoming, and professional environment to support patient care and clinic operations.

Key Responsibilities

• Greet and check in patients in a friendly, professional manner.
• Answer multi-line phones, direct calls, or take accurate messages.
• Schedule, confirm, and cancel patient appointments using EMR system.
• Verify patient insurance coverage and eligibility prior to appointments.
• Collect co-pays, balances, and other patient payments, issue receipts.
• Ensure all necessary forms and documentation are completed before patient visits.
• Maintain confidentiality and compliance with HIPAA regulations.
• Update patient information and input accurate data into electronic systems.
• Handle patient inquiries, complaints, or direct them to appropriate staff.
• Coordinate with clinic staff to ensure timely patient flow.
• Maintain a clean, organized, and professional front office area.
• Perform administrative duties such as filing, faxing, copying, and mailing.
• Assist with other office duties as required by management.

Requirements

Education

Minimum: High school diploma or equivalent

Experience

Minimum: One year of experience in a medical or customer service setting

Preferred: Knowledge of medical terminology, insurance plans, and HIPAA compliance. Proficient in electronic medical record systems

Skills, Knowledge, and Abilities

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to multi-task and remain calm under pressure
• Detail-oriented and organized
• Dependable, punctual, and professional
• Ability to work independently and collaboratively in a team setting
• Bilingual skills a plus

Physical demands

Prolonged periods of sitting and using office equipment. Ability to lift up to 15 pounds occasionally. Repetitive motion such as typing and data entry. Ability to communicate clearly in person and on the phone.