Home Health and Hospice Office Assistant

Description

The Home Health and Hospice Office Assistant will support the daily administrative operations of our agency. The Home Health and Hospice Office Assistant will assist in ensuring smooth office functionality, providing support to clinical staff, and maintaining a focus on patient-centered care.  

Schedule: Full-Time, Monday - Friday, Day Shift, 8 Hour Shifts, No Weekends

Primary Responsibilities and Duties: 

• Assist in managing daily office operations, including scheduling, staffing, and resource allocation. 
• Support the Office Manager in supervising administrative staff, providing training and assistance as needed. 
• Help ensure compliance with all regulatory requirements and organizational polices. 
• Maintain accurate and confidential patient records and documentation in accordance with HIPAA regulations. 
• Facilitate communication between clinical staff, patients, families, caregivers, and external stakeholders. 
• Assist billing, insurance verification, and claims processing to ensure timely reimbursement. 
• Develop and implement office policies and procedures to improve operational efficiency. 
• Contribute to the development and implementation of office policies and procedures to enhance operational efficiency.  
• Monitor inventory and supplies, ordering as necessary to maintain a well functioning office. 
• Work closely with the Administrator to ensure smooth agency operations and excellent patient care. 
• Conduct basic office tasks such as filing, scanning, data entry, accounts payable, invoice processing, etc. as needed by the Office Manager.
• Perform all other duties assigned.  

Requirements

Job Qualifications: 

• Minimum of 1 year of experience in an administrative or preferably in a healthcare or home health setting.
• Familiarity with home health regulations and practices is a plus. 
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, caregivers, and healthcare professionals. 
• Demonstrated ability to prioritize tasks, manage multiple responsibilities, and adapt to changing priorities in a fast-paced environment. 
• Ability to build rapport with patients through a compassionate and caring demeanor.

Physical Requirements:

• Capability to perform physical tasks such as bending, standing, walking, and climbing stairs for extended periods. 
• Manual dexterity and hand-eye coordination for handling paperwork, typing, and using office equipment. 
• Visual and auditory acuity to review documents, communicate effectively, and respond to resident inquiries. 
• Stamina and physical endurance to handle a fast-paced work environment and meet deadlines for billing submission and account management.
• Ability to lift and carry boxes of medical records and supplies, as needed, up to 5lbs. 
• Ability to bend, stoop, kneel, and reach to access files, storage cabinets, and other work-related materials. 
• Ability to work in an office environment with moderate noise levels and occasional interruptions.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.