Account Manager (National Accounts)

Description

About the Company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury upholstered furniture) 

About the Role

We are seeking an experienced and results-driven Account Manager (National Accounts) to join our team. This candidate will play a pivotal role in maintaining and expanding our relationships with luxury retail and boutique customers. The role requires someone who enjoys providing exceptional account support, is able to multi-task, and is highly detail-oriented. The role is responsible for working directly with our customers to provide product and service information and resolve product and service inquiries. Occasional travel to trade shows may be required. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect. 

What you can do for us:

• Cultivate and nurture strong relationships with assigned national and e-commerce accounts.
• Manage day-to-day account operations including order entry, pricing updates, and inventory coordination.
• Identify and pursue opportunities for account expansion and upselling; Collaborate closely with sales reps and sales directors to share feedback and ideas.
• Maintain a deep understanding of our product range and industry trends.
• Collaborate with internal teams to resolve any issues related to orders and deliveries
• Support e-commerce partners with product setup, data accuracy, image assets, and content updates.
• Maintain and analyze account data using Excel (pricing sheets, sales reports, SKU      lists, chargebacks, deductions, etc.)
• Track orders from placement through delivery; Proactively resolve issues related      to shipping, damages, shortages, or delays
• Resolve product or service issues by clarifying customer concerns, identifying the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure full resolution.
• Track and manage customer sample requests to meet critical meeting dates.
• Act as a communication link between key buyers and internal teams.
• Manage      multiple accounts and priorities via numerous platforms simultaneously      while meeting deadlines
• Process orders and manage      data via EDI platforms.
• Proactively evaluate and confirm customer needs on an ongoing basis.
• Communicate with internal departments to ensure orders are processed and shipped following customer guidelines.
• Develop and implement strategic account plans to achieve sales targets and maximize revenue with key national and luxury retail accounts.
• Build and maintain strong relationships with decision-makers in buying departments, ensuring alignment with client needs and company objectives.
• Collaborate with global and national sales teams to identify market trends, competitor activities, and opportunities for business growth.
• Coordinate with the warehouse and logistics teams to ensure timely delivery of products, maintaining the highest quality standards expected by luxury retailers.

What we can do for you:

• Play a pivotal role in our company’s transformation and growth
• Align with a growing company that operates in the luxury market
• Provide training and career development opportunities
• Enjoy a high-paced and collaborative work environment
• Eligible for up to a 6% employer 401(k) contribution following six months of employment
• Take advantage of paid time off away from work, including scheduled company holidays
• Participate in competitive benefits and incentivizing programs
• Team building company sponsored events
• Employee discount and bi-annual sample sale

Requirements

• Detail-oriented with excellent organizational and problem-solving abilities. 
• Ability to thrive in a fast-paced dynamic work environment. 
• Some college studies with a Business major or equivalent.
• Strong experience in managing account relationships via phone and email.
• Proficiency with Microsoft products including Word, Excel and Outlook.
• Positive attitude towards client interaction with problem solving focus.
• Strong attention to detail and documentation skills.
• Desire to listen, analyze data and resolve conflict.
• Experience working with ERP system (such as X3) a strong plus.
• Minimum of 3 years of experience in national account management or sales within the luxury retail sector
• Provides a proven track record of managing high-profile accounts and achieving sales targets.
• Strong analytical and negotiation skills which is essential for evaluating market trends, identifying opportunities for growth, and securing favorable terms with key accounts.
• Ability to make established connections with buyers of major high-end retailers.
• Proven track record of driving sales and managing retail accounts.
• Exceptional negotiation, communication, and interpersonal skills.
• Proficient in analyzing sales data and market trends.
• Highly organized with excellent time management skills.

Physical Requirements:The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job. · While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms. · The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. · Ability to work in open environment with fluctuating temperatures and standard lighting.· Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.· Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

CompensationStarting base pay:  $23.00 - $26.00 per hour. Exact compensation may vary based on skills, experience, and location.