Patient Services Representative
2/3/2026
The Patient Services Representative acts as the face of ADVENT, interacting with patients throughout their treatment journey by managing check-ins, ordering necessary devices, and uploading reports into the system. This role also involves scheduling appointments, handling overflow call center duties, and ensuring all necessary documentation and payments are correctly processed.
Working Hours
36 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
Description
Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.
ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.
Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.
How you will make an impact as a Patient Services Representative:
- The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
- Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
- Order Sleep Study device utilizing system
- Upload sleep study reports into system
- Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
- Schedule patient appointments
- Answer call center calls to provide overflow coverage as necessary
- Owns opening of clinic and closing of clinic per established guidelines
- Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
- Order medical supplies and pharmaceuticals as needed, per established protocol
- Ability to assist with additional non-clinical patient support tasks as needed
What we’re looking for in a Patient Services Representative:
- Prior medical experience preferred
- Proven ability to independently apply best practices in time management
- Proven ability to multitask in a fast-paced environment
- Prior experience and/or desire to work in a role held accountable to quality performance metrics
- Strong customer service focus
- Solid technology skills including Outlook, Word, Excel, Electronic Health Records
- Great attention-to-detail and accuracy in work
- Solution oriented problem solver
- Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
- Ability to cover nearby clinics as needed
Why Choose ADVENT:
- 16+ days PTO (prorated first year) + paid holidays
- Health, dental, and vision coverage with employer-paid HRA
- 401k match & life insurance
- Regular business hours - no nights or weekends
- A culture that values solutions and encourages growth
- Convenient Monday-Friday schedule, Enjoy weekends and evenings for yourself!
- This is a full time 32-40 hr/week flex position
Schedule:
Monday & Wednesday: 8am-4:30pm
Tuesday & Thursday: 8am-5:30pm
Friday: 8am-2:30pm
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