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Delivery Driver Assistant

2/3/2026

As a Driver Assistant, you will partner with an experienced driver to ensure safe and timely deliveries of products to customers. You will also manage GPS navigation and customer communications while maintaining high standards for safety and service.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Norfolk Hardware and Home Center has been serving the Boston area since 1934. We began as a small hardware store and home center located on Norfolk Street in Mattapan. Founded by Ben and Lena Rosen, the store was named after Norfolk Street and began by selling plumbing supplies. As their customers requested additional products, the store expanded to carry paint, then window treatments, then building materials. Today we are a lot larger than we were in 1934. Norfolk Hardware currently occupies a building in Boston with over 40,000 square feet of retail, showroom and warehouse space. This large size right in Boston gives us the ability to have millions of dollars of inventory in stock at all times. Today, Norfolk Hardware is part of the Norfolk Companies, and owned by the same family, and has over 150 employees. We have tens of thousands of customers ranging from retail homeowners, to commercial contractors, housing authorities and property management companies. Norfolk Hardware began to sell kitchen cabinets in the early 1980s. That new product category proved to be a very important step in our company’s growth. Kitchen cabinets and countertops became a large part of our sales and today we have 5 Norfolk Kitchen and Bath showrooms located in Boston, Braintree, Nashua NH, Manchester NH, and Salem NH. We also have our own countertop shop that supplies many of the projects we sell. Combined with Norfolk Hardware and Home Center, our company employs over 150 local, hardworking people and does business all over New England, reaching all over the East Coast. Norfolk Hardware and Home Center. Big enough to serve you, small enough to know you.

About the Role

Description

About Norfolk
For 92 years, our family-owned company has been a trusted name in home improvement across the community. At Norfolk, we pride ourselves on exceptional service and building lasting relationships with our customers. Now we're looking for reliable, hardworking individuals to join our delivery team.

The Role
As a Driver Assistant, you're essential to our promise of on-time, damage-free deliveries. You'll partner with an experienced driver to bring quality products directly to our customers' doorsteps—safely, professionally, and with a smile.

What Your Day Looks Like
Your workday starts at 6:30 AM, Monday through Friday. You'll review the day's route, conduct a pre-trip vehicle inspection, verify all products are loaded, and ensure everything is properly secured. Throughout the day, you'll work alongside your driver to complete deliveries efficiently while maintaining our high standards for safety and customer service.

Using our mobile delivery technology, you'll handle GPS navigation, electronic confirmations, and delivery documentation. Strong organizational skills and attention to detail are essential—you're responsible for ensuring every order is complete and every customer is satisfied.

What You'll Do

Partner with your driver to execute safe, timely deliveries
Handle and transport cabinets and building materials (typically 45-60 lbs, occasionally up to 100 lbs with two-person lifts)
Serve as the communication hub while the truck is in motion—managing GPS, texts, emails, and customer calls
Act as the driver's eyes during backing, parking, and maneuvering, watching for hazards, low clearances, and obstacles
Deliver products into customers' homes with care, following placement instructions and protecting both merchandise and property
Verify orders against packing slips during pickups and inspect for damage before leaving any site
Maintain professionalism and courtesy in every customer interaction

Requirements

What You Need

Physical fitness and ability to lift 45-60 lbs regularly (up to 100 lbs with assistance)
Comfort with technology and handheld devices
Strong communication and customer service skills
Ability to read, speak, and comprehend English (bilingual is a plus)
Reliability and a safety-first mindset

Physical Demands

This is an active, physical role that includes:
Regular heavy lifting of fragile materials
Frequent stair climbing
Walking distances over 200 yards on varied terrain, including construction sites
Exposure to outdoor weather conditions year-round
Working around delivery vehicles, forklifts, and construction equipment
Required safety gear: work boots, hard hat, safety glasses, and safety vest (as needed)

What We Offer

Competitive pay
Medical and dental insurance
401(k) with generous company match
Paid Time Off
Company-provided uniforms
Voluntary vision, life, and short-term disability insurance

Additional Requirements

Subject to post-accident drug and/or alcohol testing

No personal electronic device use while vehicle is in operation

Ready to build a career with a company that values hard work, safety, and customer care? Join the Norfolk team.

PM19

Key Skills

Physical FitnessCommunication SkillsCustomer Service SkillsTechnology ComfortOrganizational SkillsAttention To Detail