Assistant Manager

Description

Applications accepted on an ongoing basis until position is filled. 

Assistant Manager-48th Ave

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement. 

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. 

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:

An Assistant Manager at Catholic Charities: 

• Applies appropriate techniques and standards in program development and service delivery consistent with our mission, values and Catholic teachings. 
• Integrates the leadership model in daily activities including spot coaching, supervision, and training. 
• On call for consultation and intervention after hours and on weekends. 
• Implements program objectives and performance standards as directed by management 
• Maintains accurate and timely program statistical data to meet reporting requirements. Completes regular audits of data. 
• Actively collaborates with facilities, safety and security, services, and participant experience to promote consistency and strong communication between departments. 
• Directs, coordinates, and monitors program staff to achieve goals. 
• Compiles accurate and timely statistical data to meet reporting requirements. Monitors performance measurements and recommends performance improvements. 
• Ensures that shelter staff follow licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements. 
• Completes necessary administrative duties (paperwork, etc.) timely and accurately. 
• Responsible for staff scheduling and ensures proper staff coverage at all times. 
• Knowledge of basic CPR/First Aid and AED to address crisis situations. 
• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment. 
• Development of best practices for the shelter operation and facilitate team trainings monthly. 
• Collaborates with intake to ensure proper intakes, orientations, and discharges are completed for each client according to procedures. 
• Responds appropriately to needs and crisis situations using the CPI (Crisis Intervention Prevention) techniques 
• Resolves guest issues/disputes following established policies and procedures. 
• Assists in creating a welcoming shelter environment.  
• Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics. 
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect. 
• Uses creativity and innovation in program development and service delivery. 
• Maintains confidentiality of client and agency information. 
• Regular and predictable attendance. 

Requirements

QUALIFICATIONS

• At least 2 years’ experience working with homeless and/or in a residential setting, preferably with dually diagnosed mental health and substance abuse clients. 
• Demonstrated ability to appropriately resolve crisis situations. 
• Ability to effectively lead and motivate staff through the application of Agency values. 
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base. 
• Demonstrated experience in supervision and personnel management.  
• Ability to work effectively within the framework of Catholic teachings. 
• Strong organizational, communication, interpersonal, and presentation skills.   
• Intermediate knowledge of computers to input information, maintain client and program data, create and generate reports, and create communications.  
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.  
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base. 

EDUCATION and/or EXPERIENCE

Associate's degree from an accredited college or university and two years’ experience in a related human services, homeless, mental health, or substance abuse field. Bachelor's degree (BA/BS) preferred but not required and one-year related experience. 

COMPENSATION & BENEFITS:

Salary: $57,783.96-$60,000 per year. Full Time. 

Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more. 

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: 

• Shift is Full Time 
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.) 
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave. 
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. 
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. 
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits. 

**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match. 

ARE YOU READY TO JOIN OUR TEAM?

If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you! 

We conduct background checks as part of our hiring process. 

Drug-Free Workplace 

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

EEO/AA