Donations Processor and Van Driver

Description

FLSA Status: Non-exempt 

Hourly Range: $19.77 per hour - $21.74 per hour  

Schedule: Full-Time, Sunday–Thursday, 6:30 AM – 2:30 PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Job Summary

The Donations Processor and Van Driver is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations.  This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health. 

 Essential Duties/Responsibilities

• Receives, sorts, prepares and distributes SFH clothing donations. 
• Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs. 
• Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.  
• Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items. 
• Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet. 
• Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed).
• Fulfills van driver duties in conjunction with clothing team.
• Timely pick up of donations as well as loading/unloading products into and out of the van. 
• Monitoring the vehicle condition and notify supervisor of concerns.  
• Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle. 
• Works collaboratively with SFH Volunteers. 
• Performs other duties as assigned. 
• Adheres to agency code of conduct.

Requirements

• Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off. 
• Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment. 
• Proficiency in English; Spanish or Haitian Creole a plus. 
• Excellent interpersonal and customer service skills. 
• Excellent organizational skills with attention to detail. 
• Ability to function well in a fast-pace and stressful environment. 
• Strong analytical and problem-solving skills. 

Education & Experience

• High School Diploma or Equivalency required.  
• Further education in human services related field a plus.  
• Experience providing customer service to vulnerable populations.  
• Experience with HMIS (Clarity) database a plus. 
• Experience with de-escalation techniques or crisis intervention a plus.  
• Active Driver's license in good standing required. 
• Retail experience, a plus. 
• Experience with Microsoft Office applications (Excel, Word, Outlook) a plus. 
• Lived experience with homelessness or recovery a plus. 

Work Environment & Activity

• Must be able to lift up to 50 pounds at times. 
• Prolonged standing and moving throughout multi-level building. 
• Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio. 
• Work hours may change based on the needs of the program/department and/or agency. 
• Weekend and holiday schedule hours may be required. 
• Ability to adapt to seasonal temperature changes. 
• Drive and maintain SFH van.   

If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. 

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.