Customer Service Representative

Description

Stylmark is an employee-owned, customer focused organization and leader in designing and manufacturing metal-based products featuring vivid anodized colors – from aluminum and steel products to LED lighting and displays, showcases, mirrors, moldings, and more.

We collaborate with customers in retail, hospitality, entertainment and commercial interiors to turn visions into a performing solution. Our custom capabilities and flexibility to problem-solve help bring their visions to life.

Stylmark is looking for a Customer Service Representative who enjoys solving problems, building relationships, and creating a positive experience for every customer interaction. In this role, you will support customers across multiple channels, process orders and returns, and partner closely with internal teams to deliver accurate and timely solutions. 

Requirements

What you will do

• Respond to customer inquiries via phone, email, and digital platforms with timely, professional communication.
• Process orders, returns, exchanges, and related adjustments with accuracy, including credits, debits, and coordination with fulfillment.
• Generate standard price quotations and support pricing communication.
• Provide product and service information and troubleshoot basic customer issues.
• Document customer interactions and maintain accurate records across ERP and e-commerce systems.
• Collaborate with operations, sales, quality, and technical teams to resolve complex issues and customer complaints.
• Monitor open cases and follow up to ensure timely resolution.
• Support e-commerce users with navigation, account setup, order status, and platform functionality.
• Identify recurring issues and recommend process or customer experience improvements.

What you bring

• 3–5 years of relevant customer service experience.
• High school diploma or equivalent education.
• Experience with ERP systems and order management platforms.
• Background in a customer service role with heavy telephone and customer contact.
• Ability to build relationships with customers, vendors, and employees at all levels.
• Clear, professional communication skills via phone, email, and formal written communication.
• Strong attention to detail, accuracy, multi-tasking, and organizational skills, along with computer and systems proficiency.

Preferred qualifications

• Bachelor’s degree in business, accounting/finance, or a related field.
• Experience in a custom manufacturing, anodizing, or metal finishing environment.
• Exposure to technical, detailed, or engineered products.
• Experience supporting e-commerce or digital ordering platforms.

Work environment

This position is based in an office environment with a moderate noise level, and may include periodic lifting and carrying of paperwork within the facility. You must be able to exchange ideas, convey information accurately, and give and receive detailed information through verbal communication.

If you are a customer-focused professional who enjoys working cross-functionally and improving the customer experience, we encourage you to apply.

Stylmark offers a strong total compensation package including:

• Market competitive salary
• Employee Stock Ownership Plan
• Medical/Dental
• Paid Time Off
• Holiday Pay
• Long Term Disability
• 401(k) / Roth with Employer Match
• Underground parking