Quality Assurance Manager

Description

TITLE: Quality Assurance Manager

DEPARTMENT: GO: Deposit Operations 

JOB SUMMARY:

The Quality Assurance Manager is responsible for being the Subject Matter Expert in the document review process for new accounts, maintenance, and common file parameter maintenance. The Quality Assurance Manager provides supervision and leadership to the Quality Assurance Team. This position will manage the day-to-day operations and ensure efficiency and accuracy. This position will also participate in the development of policies, procedures and controls to ensure compliance with established standards and regulations.

ESSENTIAL FUNCTIONS:

· Provides leadership and supervision to the Quality Assurance Team and serves as the main point of contact for problem solving for the team and our clients.

· Creates and updates instructions/process documentation for team.

· Ensure accuracy of the work reviewed by the team and demonstrate strong attention to detail.

· Performs daily review of file maintenance well as other monitoring, reporting, tracking, etc. to mitigate risk and ensure proper controls are in place.

· Collaborate with other operational leaders, make recommendations on process and procedure changes that support company strategic goals while creating efficiencies and enhanced procedures.

· Maintain understanding of corporate standard operating procedures as they apply to the job functions. 

· Assist with budget, goal setting, and strategic planning; ensure all project/department milestones/goals are met and adhere to approved budgets.

· Support periodic reviews by internal audit, risk, and compliance teams as well as external Federal or State exams to ensure reliable and timely responses.

· Ensure all managed systems meet all regulatory and compliance requirements.

· Maintain a thorough knowledge of all retail and treasury banking products, including the requirements for making changes to client account data and core system changes. 

· Take ownership of projects; research, gather data, evaluate, prepare reports, and implement timely.

· Collaborate with bank partners and provide prompt responses and resolutions for customer inquiries or complaints.

· Promote the image of the company in a professional and positive manner.

· Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects. 

· Manages the onboarding process of new team members.

· Evaluate performance, administer semiannual touch points and deliver performance evaluations.

· Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture. 

· Understand and administer compensation based on pay for performance philosophy, including merit increases and variable pay.

· Participate in community engagement events. This can include professional, civic and community groups.

· Comply with all company or regulatory policies, procedures, and requirements applicable to this position.

· Foster and preserve a culture of inclusion.

· Assist with project assignments and provide additional team support when needed. 

· Additional duties and responsibilities may be required to support the company’s mission, vision and values. 

QUALIFICATIONS:

· High school diploma or equivalent required. Associate or bachelor’s degree in business, finance, or related field preferred.

· Minimum five to seven years in banking, operations and/or digital banking.

· Minimum two years of successful management or leadership responsibilities within current team.

· Strong verbal, written and interpersonal communication skills.

· Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail. 

· Strong analytical and critical thinking capabilities.

· Demonstrated knowledge of current operational strategies, risk management, technology and trends within the Finance and Banking industries.

· Strong leadership skills with ability to communicate a vision that inspires and motivates a team in alignment with business strategy.

WORKING CONDITIONS:

· Duties are performed in a professional office environment.

· Frequent travel to different bank locations.

SALARY & BENEFITS:

The minimum salary range for this position is $60,000 annually.  The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.      

This position is a Regular full-time position, and individuals employed as regular full-time, are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.