Residential Support Specialist

Description

Level 1: Residential Support Specialist 

Key Recovery provides comprehensive substance use disorder treatment and work skills training to help low-income, high-risk patients achieve sustained recovery and rebuild their lives. We offer a unique combination of long-term residential clinical treatment, work skills training, and transitional housing. For more information visit keyrecovery.org.  

Provides direct care and support to residents in Key Recovery’s Long-Term Substance Use Disorder Treatment program. Ensures safety, supports treatment compliance, and assists with daily living activities.

Various Shifts:  Monday-Thursday 9:00 p.m. - 7:30 a.m.

Primary Responsibilities:

• Perform regular safety checks and facility rounds.
• Assist with housekeeping and ensure cleanliness.
• Maintain accurate documentation and communication logs.
• Complete all mandatory training, as scheduled and required to advance to Level 2.
• Ensure property and resident safety through making rounds of all resident rooms throughout all shifts.
• Read and understand Staff Handbook, and Patient Handbooks for both LTR and RH.
• Model appropriate behavior, communication and dress code according to Key Recovery policies.
• Other duties as assigned

Qualifications:

• High school diploma or equivalent.
• Basic knowledge of substance use disorders.
• CPR/First Aid certification, within 30 days of hiring.
• Requires Valid WA driver’s license and clean driving record.
• Ability to pass background check and drug screening.
• Familiarity with HIPAA and 42 CFR Part 2.

Requirements

Level 2: Residential Support Specialist

Position Overview:

In addition to Level 1 duties, provides mentorship to new staff, supports individualized treatment plans, and takes the initiative in resolving complex resident needs.

Additional Responsibilities:

• Mentor and support onboarding of new Residential Support Specialists.
• Monitor and document self-administration of medication.
• Transport patients using agency vehicles when needed.
• Collaborate more closely with clinical staff on treatment goals.
• Lead shift documentation and ensure compliance with reporting standards.
• Assist in training on medication monitoring and safety protocols.
• Take the lead on incident reporting and follow-up.
• Other duties as assigned.

Additional Qualifications:

• Demonstrated competency and experience in residential SUD setting
• Demonstrated leadership and mentoring ability.
• Strong written and verbal communication skills.
• Achievement of Registered Agency Affiliated Counselor credential – (application required within 30 days of achieving Level 2).

Level 3: Residential Support Specialist

Position Overview:

Provides leadership and oversight of residential operations. Ensures compliance with policies and serves as a liaison between residential and clinical teams.

Additional Responsibilities:

• Conduct patient intake and orientation.
• Serve as trainer for shadowing new staff members.
• Ensure compliance with all regulatory and organizational standards.
• Serve as a point of contact for escalated issues and emergencies.
• Monitor facility maintenance needs and coordinate with administration.
• Other duties as assigned.

Leadership Qualifications:

• 3–5 years of experience in residential care, including supervisory experience.
• Associate’s degree or coursework in Human Services or related field preferred.
• Proven ability to lead teams and manage conflict.
• Strong organizational and administrative skills.

Work Environment:

• Residential treatment facility with 24/7 operations.
• May require evening, weekend, and holiday shifts.
• Exposure to individuals in various stages of recovery and withdrawal.

Join our team and enjoy a comprehensive benefits package designed to support your well-being and career growth. This includes: 

• Healthcare:  Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs.
• Paid Time Off:  Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs.
• Retirement:  401(k) with company matching
• Professional Development:  Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses.
• Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology.