Patient Care Manager

Description

The Lifted Difference

At Lifted Hospice, our mission is simple yet powerful: Helping people live life to the fullest. We serve the communities where we live and work by delivering compassionate, clinically excellent end-of-life care. With a commitment to dignity, comfort, and quality of life, we walk alongside patients and their families—meeting them where they are, when they need it most.

What makes us different is how we show up. We care for patients and families like they’re our own—and we support each other the same way. At Lifted Hospice, you’ll be part of a culture built on trust, unity, and joy. We serve from a place of favor, and we never forget the sacredness of what we do.

A Calling with Impact

At Lifted Hospice, our Patient Care Managers lead from the heart—with clinical expertise, presence, and a deep commitment to excellence in every detail of care.

As a PCM, you serve as both a nurse and a leader—guiding your interdisciplinary team to provide high-quality, compassionate care that honors every patient’s goals. You support the people who support our patients, offering coaching, structure, and oversight to ensure the team functions as one.

From coordinating admissions and care plans to mentoring nurses and monitoring quality outcomes, your leadership ensures patients and families receive the consistent, personalized support they deserve—every step of the way.

Your Role in the Mission

As a Patient Care Manager, you lead a local hospice team with clarity, compassion, and clinical integrity. You guide care plans, coach team members, and oversee the delivery of services across nursing, psychosocial, spiritual, and support disciplines.

You are responsible for ensuring timely admissions, effective team communication, regulatory compliance, and the consistent delivery of safe, high-quality care. You model Lifted values in every interaction and help protect the unity, trust, and excellence that define the patient experience.

Key Responsibilities

Leadership & Team Coordination

• Lead the interdisciplinary team – Provide day-to-day guidance and oversight for nurses, social workers, chaplains, CNAs, and volunteers.
• Support quality and continuity – Ensure patient care is delivered in alignment with Lifted standards, hospice regulations, and ethical best practices.
• Facilitate team meetings – Serve as the team lead during IDT meetings, helping review and align care plans.
• Mentor and coach staff – Provide training, feedback, and performance coaching to clinical team members.
• Support hiring and onboarding – Assist with recruitment, orientation, and ongoing development of new staff.

Patient Care & Clinical Oversight

• Complete assessments and admissions – Conduct patient evaluations and initiate care plans as needed.
• Monitor care plans – Ensure care plans are regularly updated based on patient needs, preferences, and changes in condition.
• Oversee clinical decisions – Provide RN-level review and guidance during complex admissions or care changes.
• Support discharge processes – Help evaluate when discharge is appropriate and ensure safe transitions.

Compliance & Quality Assurance

• Monitor documentation – Ensure accurate, timely charting in alignment with EMR standards and regulatory requirements.
• Conduct quality reviews – Complete periodic audits, ride-alongs, or evaluations to assess staff performance and care quality.
• Report and resolve issues – Identify QA concerns and communicate timely with the Clinical Manager.
• Promote HIPAA compliance – Maintain patient confidentiality and enforce organizational policies.

Collaboration & Communication

• Coordinate with providers – Maintain regular communication with physicians, referral partners, and community agencies.
• Educate patients and families – Provide clear, compassionate explanations of hospice services, care plans, and symptom expectations.
• Lead problem-solving – Help resolve clinical, logistical, or interpersonal challenges within the team.
• Uphold infection control – Promote and model safe practices and standard precautions in all clinical interactions.

Strategic & Operational Leadership

• Contribute to strategic goals – Support Lifted’s growth, service expansion, and excellence initiatives.
• Identify workflow improvements – Recommend process enhancements to improve team efficiency and patient outcomes.
• Support training and compliance initiatives – Participate in leadership development, policy updates, and new process rollouts.

Technology & Documentation

• Use EMR systems effectively – Maintain accurate documentation in Kantime and support documentation accuracy across the team.
• Navigate digital tools – Utilize Google Workspace, Microsoft Office, and Lifted systems to support communication and operations.

Skills & Qualifications

• Graduate of an accredited Diploma, Associate, or Bachelor’s nursing program.
• Active RN license in good standing, in accordance with state and/or Nurse Licensure Compact (NLC) requirements.
• Current CPR certification (if required for direct patient visits).
• Minimum of 2 years of hospice or home health nursing experience in the past 36 months; hospice strongly preferred.
• Prior experience in clinical leadership or team supervision preferred.
• Strong clinical judgment, assessment skills, and regulatory knowledge.
• Excellent interpersonal and communication skills.
• EMR proficiency required; KanTime experience preferred.
• Strong organizational, mentoring, and time management abilities.
• Must be able to read, write, and communicate clearly in English.
• Valid driver’s license, reliable transportation, and auto liability insurance.

Where You’ll Work

As a Patient Care Manager, your time will primarily be in the office—supporting your team, coordinating care, and ensuring clinical excellence across your assigned territory with some time spent in the field. You’ll conduct visits as needed, attend IDT meetings, and collaborate with the full interdisciplinary team to ensure every patient receives timely, unified, and compassionate support.

This role requires flexibility, local travel, and the ability to manage both direct care and leadership responsibilities in a dynamic environment.

At Lifted Hospice, we don’t just work together—we move forward together.

Benefits for Full-Time Team Members Include:

• Paid Time Off
• Employer paid life insurance policy
• Employer contributions toward employee health and dental insurance
• Comprehensive benefits, including medical, dental, vision, life, and both short-term and long-term disability coverage
• 401(k) Plan — includes discretionary profit-sharing contribution(s)