Assistant Community Manager

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as an Assistant Community Manager at The Ainsley.

Who We Are 

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. 
PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. 
To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:  

The Assistant Community Manager will support the Community Manager with a range of administrative and operational responsibilities for The Ainsley, a luxury boutique condominium community in West Hollywood.

Responsibilities

• Provide extraordinary customer service to homeowners, Board Members, and vendors in a high-end residential setting.
• Directly assist the Community Manager with community-related tasks and daily operations.
• Assemble Board packets, including preparation, copying, binding, labeling, and distribution as applicable.
• Update association portals with current documents, Board member information, community calendar events, meeting minutes, and email communications to residents.
• Communicate and coordinate with third-party vendors for maintenance, amenities, and services (e.g., fitness center, wellness rooms, courtyard upkeep).
• Create and distribute monthly newsletters highlighting community events, updates, and local Melrose District attractions.
• Assist with the architectural application and review process for resident modifications.
• Create work orders for appropriate vendors, monitor status, follow up on completion, and maintain accurate system notes.
• Support concierge and resident services coordination to enhance the luxury living experience.
• Additional duties as assigned by the Community Manager or regional leadership.

Requirements

• 4-year college degree preferred but not required.
• 1-2 years of experience in an administrative role; prior experience in HOA, condominium, multi-family, or hospitality environments desired.
• Extraordinary customer service skills with a focus on discretion and professionalism in a luxury boutique community.
• Exceptional writing and communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Proficient in reviewing and understanding budgets and financial statements.
• Strong organizational skills.
• An honest, responsible, optimistic, and enjoyable demeanor.

Knowledge, Skills, and Abilities

• Excellent computer abilities to navigate property management systems and the Microsoft Office suite.
• Strong problem-solving skills with a proactive, service-oriented approach.
• Basic data-entry and typing skills.
• Basic mathematical abilities for financial tracking and reporting.
• Stable employment record.
• Regular, predictable attendance and reliability.
• Ability to communicate effectively in a respectful and positive manner with residents, Board members, and vendors.

Requirements

Prior experience in HOA, Multi-family, or within a Hospitality Environment desired