Patient AR Coordinator

Description

The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.

Patient AR Management 

• Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues. 
• Document interactions and escalate unresolved barriers. 
• Monitor and report AR aging trends in total and by branch. 

Athena Patient Payment Tools — Setup, Management & Optimization 

• The coordinator will set up, document, activate, and manage the following Athena workflows to completion: 
• Athena Payment Plans - configure and transition to automated payments 
• Athena Statement Pay - activate and ensure full functionality 
• Athena Guest Pay - enable platform-wide usage 
• Athena Card on File - activate, document workflows, and train relevant staff 
• Collection Agency Conversion  
• Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.

Project Management 

• Lead AR related projects from planning to completion. 
• Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables. 

Cross Functional Collaboration 

• Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements. 
• Support automation, AI initiatives, and call campaign integrations as needed. 

Process Documentation & Workflow Development 

• Create, standardize, and maintain RCM process documentation for all assigned workflows. 
• Map current gaps, design improved processes, and ensure cross functional adoption.
• Track progress and report regularly to supervisor. 

Requirements

• Bachelor’s degree in healthcare administration or a related field. 
• Experience in a medical group or multisite RCM environment. 
• Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation. 
• Required experience with Athena Collector (payment posting, patient AR workflows, statements, reporting, portal features). 
• Strong understanding of patient billing, statements, and consumer side RCM processes. 
• Excellent verbal communication skills for patient financial discussions. 
• Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors). 
• Strong project management abilities for planning, documenting, and executing cross functional initiatives. 
• Ability to draft, refine, and maintain process documentation and standard workflows. 
• Effective organizational skills with the ability to manage multiple priorities. 
• Self-starter with consistent follow-through. 
• Highly detail oriented and process driven. 
• Comfortable in a fastpacked RCM environment with competing deadlines.