Intake Specialist

Description

About Canal Alliance 

Canal Alliance is a nonprofit organization dedicated to breaking the generational cycle of poverty for Latino immigrants and their families by removing barriers to success and providing culturally responsive services. 

Position Summary 

The Intake Specialist serves as the first point of contact for clients and plays a key role in ensuring a welcoming, efficient, and supportive experience. This position manages client intake, schedules appointments, provides referrals, supports front desk operations, and maintains accurate records while delivering excellent customer service in English and Spanish. 

Schedule: Full-time, 4 days per week, in office, 32 hours a week

Key Responsibilities 

• Provide empathetic, professional customer service in English and Spanish (in person, phone, text, and email) 
• Fill out entrance and universal intake forms, conduct client surveys, and evaluate clients’ needs. 
• Schedule appointments and connect clients to internal programs and community resources 
• Maintain accurate client records and document all interactions in Salesforce 
• Support food distribution efforts, including unloading, setup, distribution, and documentation 
• Maintain an organized and welcoming front desk and office space 
• Open and close the office daily and support program and administrative needs assigned

Requirements

Qualifications 

• Bilingual English/Spanish required 
• Experience working with Latino and/or immigrant communities 
• High school diploma or equivalent required; AA/BA preferred 
• Customer service, intake, or administrative experience preferred
• Strong communication, organizational, and multitasking skills 
• Proficiency in Microsoft Office; Salesforce experience a plus 
• Compassionate, collaborative, dependable, and able to thrive in a fast-paced environment 

 Work hours alternate each month between 8am–4pm and 10am–6pm, rotating with other intake specialist. 

Compensation 

This is a full-time, non-exempt position with benefits. We offer a competitive hourly pay of $34/hr with a benefits package that includes: 

• 3 weeks paid vacation per year 
• 12 days of sick leave per year 
• Paid Birthday each year 
• 13 paid holidays per year 
• 100% paid employee medical & dental insurance, life insurance, LTD, and EAP 
• 403(b)-retirement plan with employer match of up to 4% after 3 months of employment 
• Voluntary benefits include FSA, vision, life, and pet insurance, as well as coverage for dependents • Telehealth for physical and mental health 

Canal Alliance Equity and Inclusion Statement 

Canal Alliance actively promotes and recognizes principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, national origin, ethnicity, citizenship, sex, sexual orientation, gender identity, gender expression, religion, disability, ancestry and all other identities represented among our diverse employees. 

Key Competencies

Client Focus

Cultural Competence

Collaboration

Communication