Assistant Manager (Duty Manager - Front Office)

2/4/2026

The Assistant Manager will act as the main point of contact in the hotel during shifts, ensuring smooth operations. They will lead the Front Office team to maintain service standards and enhance guest experiences.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.

Job Description

Novotel & ibis Auckland Ellerslie is looking for a talented and a passionate Duty Manager wishing to expand their knowledge in a hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.

Your key responsibilities will include but not limited to:

Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
Leading the Front Office team to ensure Novotel Service Standards are displayed at all times.
Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

Previous Front Office experience at a supervisory level
Current GM Certificate is essential to be considered for this role
Full NZ Drivers Licence
Immaculate personal presentation and high level of communication - both written and verbal.
Leadership capability

Additional Information

Benefits:

Opportunities for further development and worldwide career progression
Staff & Friends/Family rates at Accor hotels worldwide
Diverse and inclusive work culture
EAP Services + Flexible Rosters + Time in Lieu
Supportive & Inclusive Leadership + Collaborative & Respectful Management
Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform

Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Key Skills

Front Office ExperienceLeadership CapabilityCommunication SkillsGuest ServiceTeam MotivationProblem SolvingPersonal PresentationService Standards